Team Secretary

3 months ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Part Time, Team Secretary, Band 3 to work 15 hours per week, Tues and Thurs or TBC 9am to 5pm based at Swanswell Point in Coventry.

Previous Applicants Need not apply

Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent secretarial, communication and organisational skills to join the admin team. The post will be office based at Swanswell Point, Coventry.

Main duties of the job

Previous Applicants Need not apply

The post holder will play an important role within the wider admin team to provide efficient and comprehensive administration support to the clinicians and managers. You will work within an integrated and skill mixed admin team supporting the clinical service delivery within Mental Health. Team Secretaries are vital members of the team providing support to clinicians and managers and supervising the day to day workload of the Admin Support colleagues.

About us

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.

Job description

Job responsibilities

You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is essential as you will be required to attend Professional and Safeguarding meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this) QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)

Knowledge and Skills

Essential

Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Advanced keyboard / IT skills Ability to manage and prioritise own and other's workload and use own initiative Understanding of working in a supervisory role Good organisation skills and ability to multitask Good time management skills Good knowledge and understanding of reception / office procedures Ability to take and transcribe notes of meetings in a timely manner Ability to maintain relevant recording and information systems Ability to problem solve Understand confidentiality and apply the principles in every day working practice

Experience

Essential

Experience of working in a busy office / customer care environment Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)

Personal Attributes

Essential

Trust Values Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Ability to travel to multiple sites

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