Reception Manager

4 weeks ago

Norfolk, United Kingdom Surya Hotels Full time

This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Surya Hotels, reporting to & working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Its striking powder-blue façade, a study in Georgian elegance, is as much a part of King’s Lynn’s Tuesday Market Place as the stalls that have traded here for generations. It’s the quintessential market town hotel – a handsome hostelry with history at every turn, restored and restyled for the discerning twenty-first century traveller.

Political icons; princesses; the who’s who of King’s Lynn’s past – the Dukes Head has played host to them all. Today, period charm meets contemporary chic, 80 spacious rooms that envelope you in comfort, and the very best local produce is served – in our acclaimed restaurant, lounge and buzzing bar.

We’re looking for a Reception Manager to manager all Hotel Reception tasks and functions, to lead and manage team and ensure guest service is at the centre of our Reception services.  

You are the meet and greet, the hosts, often the first face and contact of the hotel, the warm welcome...... you maintain a positive and calm outlook, a friendly approach, communicate effectively both verbally and in writing, complete reception duties whilst paying close attention to detail and providing exceptional customer service, and ensure the team you work with are equipped to do the same.

As well as checking guests in, and out, you will promote in house dining, ensure payments and ledgers are all balanced, be point of contact for escalated queries, whilst coordinating with the Meeting and  Events coordinator to ensure guests requests are met. 

To succeed in the Reception Manager role you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite and strong team leader or management experience.

This is a FULL TIME, on site position, working a shift pattern across 7 days, inlcuding lates, earlies, weekends and bank holidays.

Duties and responsibilities will include:

  • leading briefings with team and coaching their skills
  • ensuring balance of hotel funds within reception-reporting with support office and working with hotel management team
  • taking reservations,
  • dealing with guests’ enquiries and assistance,
  • check-ins and check-outs,
  • taking payments,
  • answering calls and emails and ensuring a high level of customer service at all times
  • planning team rotas

In return for your commitment and enthusiasm to your Reception Manager role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access for you and your family to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our Wagestream facility- where you can stream, save and gain retail discounts- putting you in charge of your finances.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join the family

  • Facilities/Operations Manager

    4 weeks ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    OPERATIONS / FACILITES MANAGER ISLINGTON 6 MONTH FIXED TERM CONTRACT C £40,000 TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an experienced Operations /...

  • Facilities/Operations Manager

    2 weeks ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    Job Description OPERATIONS / FACILITES MANAGER ISLINGTON 6 MONTH FIXED TERM CONTRACT C £40,000 TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an...

  • Facilities/Operations Manager

    2 weeks ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    Job Description OPERATIONS / FACILITES MANAGER ISLINGTON 6 MONTH FIXED TERM CONTRACT C £40,000 TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an...

  • Facilities/Operations Manager

    1 week ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    Job Description OPERATIONS / FACILITES MANAGER ISLINGTON 6 MONTH FIXED TERM CONTRACT C £40,000 TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an...

  • Facilities/Operations Manager

    1 week ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    Job Description OPERATIONS / FACILITES MANAGER ISLINGTON 6 MONTH FIXED TERM CONTRACT C £40,000 TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an...

  • Bedrijfsleider / Office Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Ad Warrior Full time

    Office Manager SCP17 £28,770 FTE per annum (Hourly Rate Equivalent £13.91 per hour) (Pro Rata £18,650 £Term time + 1 At our clients Primary Schools, they have created a dynamic, friendly and secure environment with a positive approach to teaching. With small classes they can inspire each child, giving them close attention and ensuring they leave the...

  • Bedrijfsleider / Office Manager

    3 weeks ago

    Norwich, Norfolk, United Kingdom AD WARRIOR Full time €14 - €15

    Office Manager SCP17 £28,770 FTE per annum (Hourly Rate Equivalent £13.91 per hour) (Pro Rata £18,650 £Term time + 1 With small classes they can inspire each child, giving them close attention and ensuring they leave the school fully equipped for their next phase of learning. In their 2021 Ofsted inspection both schools were rated "good" "with a...

  • Bedrijfsleider / Office Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Ad Warrior Full time €14 - €15

    Office Manager SCP17 £28,770 FTE per annum (Hourly Rate Equivalent £13.91 per hour) (Pro Rata £18,650 £Term time + 1 At our clients Primary Schools, they have created a dynamic, friendly and secure environment with a positive approach to teaching. With small classes they can inspire each child, giving them close attention and ensuring they leave the...

  • Office Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Ad Warrior Full time

    Office Manager Location: Norwich, NR15 2BP and Diss IP22 5TZ Salary: SCP12 - £26,421 SCP17 £28,770 FTE per annum (Hourly Rate Equivalent £13.69 - £14.91 per hour) (Pro Rata £18,650£20,672 per annum) Hours: Term time + 1 At our clients Primary Schools, they have created a dynamic, friendly and secure environment with a positive approach to teaching....

  • Office Manager

    4 weeks ago

    Norwich, Norfolk, United Kingdom Ad Warrior Full time €14 - €15

    Office Manager Location: Norwich, NR15 2BP and Diss IP22 5TZ Salary: SCP12 - £26,421 SCP17 £28,770 FTE per annum (Hourly Rate Equivalent £13.69 - £14.91 per hour) (Pro Rata £18,650£20,672 per annum) Hours: Term time + 1 At our clients Primary Schools, they have created a dynamic, friendly and secure environment with a positive approach to teaching....

  • School Receptionist

    2 months ago

    Norfolk, United Kingdom Heacham Infant School & Nursery Full time

    Heacham Infant and Nursery School have an opportunity to join us as our School Receptionist. You will be the first point of call for visitors to the school, parents, staff and children and should be welcoming, personable & helpful. In addition, it is essential that the person for this role is organised, able to multitask, work flexibly and have a can do...

  • Guest Service Manager

    1 month ago

    Islington, Norfolk, United Kingdom St Giles Hotel Full time

    Guest Services Manager (Duty Manager)to join the Front Office Department at the St Giles Hotel in London . Located in the heart of the historic West End, Londons main commercial and entertainment centre. Guest Services Manager (Duty Manager) you will assist, under the direction of the Front Office Manager, in the management of Reception operations,...

  • Guest Service Manager

    1 month ago

    Islington, Norfolk, United Kingdom St Giles Hotel Full time

    Guest Services Manager (Duty Manager)to join the Front Office Department at the St Giles Hotel in London . Located in the heart of the historic West End, Londons main commercial and entertainment centre. Guest Services Manager (Duty Manager) you will assist, under the direction of the Front Office Manager, in the management of Reception operations,...

  • Business and Facilities Administrator

    4 weeks ago

    Islington, Norfolk, United Kingdom May & Stephens Full time

    6 MONTH FIXED TERM CONTRACT TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an experienced Operations / Facilities Manager to join their team, based in...

  • Business and Facilities Administrator

    4 weeks ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    6 MONTH FIXED TERM CONTRACT TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an experienced Operations / Facilities Manager to join their team, based in...

  • Business and Facilities Administrator

    1 week ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    6 MONTH FIXED TERM CONTRACT TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an experienced Operations / Facilities Manager to join their team, based in the...

  • Business and Facilities Administrator

    1 week ago

    Islington, Norfolk, United Kingdom May & Stephens Full time €40,000

    6 MONTH FIXED TERM CONTRACT TV production company seeks an Office & Facilities Manager for an initial 6-month fixed term contract to start immediately. May & Stephens are delighted to be partnering with a well-known TV and film production company, who are urgently looking for an experienced Operations / Facilities Manager to join their team, based in the...

  • General Manager

    21 hours ago

    Norfolk, United Kingdom Surya Hotels Full time

    Are you an experienced Hospitality and Hotel Manager with experience in overseeing the successful running of Restaurants/Bars and/or Accommodation?Surya Hotels are recruiting for a Hotel General Manager to lead our beautiful Duke's Head team in King's Lynn.  The Duke's Head has a notable history and a phenomenal hospitality team, looking for their...

  • Guest Services Manager

    1 month ago

    Islington, Norfolk, United Kingdom St Giles Hotel Full time

    We are looking for a Guest Services Manager (Duty Manager)to join the Front Office Department at the St Giles Hotel in London . St Giles London offers the citys best value for honest comfort and incredible convenience. Located in the heart of the historic West End, Londons main commercial and entertainment centre. Our mission is to bring the St Giles...

  • Guest Services Manager

    1 month ago

    Islington, Norfolk, United Kingdom St Giles Hotel Full time

    We are looking for a Guest Services Manager (Duty Manager)to join the Front Office Department at the St Giles Hotel in London . St Giles London offers the citys best value for honest comfort and incredible convenience. Located in the heart of the historic West End, Londons main commercial and entertainment centre. Our mission is to bring the St Giles...