Client Manager
3 weeks ago
The role of the Client Manager is to effectively manage a portfolio of diverse clients to ensure growth, development and retention. The role requires strong support to all customers, depending upon their individual requirements. The role works across the wider business, in particular Customer Support, Finance and Operations. Total client ownership along with retention and developing new business are all key aspects of this role.
Core Competencies:
Decision-Making – Uses sound judgement to make good decisions based on information gathered and analysed. Considers all pertinent facts and alternatives before deciding on the most appropriate action and then sees the action through
Teamwork/Collaboration – Interacts with people effectively at all levels. Able and willing to share and receive information and feedback. Co-operates within the team and wider organisation. Puts the goals of the team and organisation goals at the forefront of all decisions. A great communicator and a strong relationship builder
Work Standards – Sets and maintains high performance standards. Pays close attention to detail, accuracy and completeness. Ensures all system standards are adhered to. Shows concern for all aspects of the job. Follows up on work outputs and delivers on promises to clients. Is a strong, confident user of all Microsoft programs, including but not limited to PowerPoint, Word and Excel
Motivation – Displays energy and enthusiasm in approaching the job. Strong work ethos and maintains a high level of productivity.
Reliability – Takes personal responsibility for job performance. Completes work in a timely and consistent manner and meets all agreed deadlines.
Problem Solving – Analyses problems by gathering and organising all relevant information. Suggests and implements, the identified solutions or makes recommendations to the Lead Client Manager if support is required
Adaptability – Adapts to fast passed, ever changing work environments, work priorities and organisational needs. Able to effectively deal with change Planning - Plans and organises tasks and work responsibilities to achieve objectives. Sets priorities and schedules activities. Allocates and uses resources properly.
A flexible approach to working hours is required.
If you have all the above or know someone who has this, apply today
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