Client Manager Lead

4 weeks ago

Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

The role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate objective of client win, retention and growth. The role works across the wider business, in particular Customer Operations, Finance, Sales and Product. Total client ownership along with developing the team and new business are all key aspects of this role.

The role is also responsible for managing a small team of Client Managers, (Office and field based). This includes the overall management of the team, leading, developing, coaching and supporting them, to deliver a highly effective cohesive team. Working closely with the rest of the Client Service team, for consistency of approach and best practice. Conducting regular, structured 1 to 1 meeting with team members so they have the opportunity to discuss concerns and to allow the delivery of regular feedback on performance.


The role is hybrid, presence in the Bradford office is needed. The successful candidate will need to undergo DBS and Security Clearance processes; please do not apply if you have not lived in the UK in the past consecutive 5 years.


Skills and Experience:


10+ years’ experience in Account Management - this experience is necessary, please do not apply if your experience is not as account manager.


The role also requires to have experience in the Travel Management / Travel Arrangements industry - please do not apply if you are not form this industry.


Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.


Confident communicator (written and oral) and a demonstrated ability to work collaboratively and influence a variety of audiences at all levels of internal and external organisations.


A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables


Business acumen, sound decision making, analytical and organisational skills in a fast paced environment; a consultative approach to managing complex client relationships.


Project management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.


Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.


Passion about business and dissatisfaction, always thinking of ways to improve/grow clients within own remit.


Strong analytical skills.


Highly resilient –remains calm under pressure.


Core Competencies:

Decision-Making – Uses sound judgement to make good decisions based on information gathered and analysed. Considers all pertinent facts and alternatives before deciding on the most appropriate action and then sees the action through.


Teamwork/Collaboration – Interacts with people effectively at all levels. Able and willing to share and receive information and feedback. Co-operates within the team and wider organisation.Puts the goals of the team and organisation goals at the forefront of all decisions. A great communicator and a strong relationship builder.


Work Standards – Sets and maintains high performance standards. Pays close attention to detail, accuracy and completeness. Ensures all system standards are adhered to. Shows concern for all aspects of the job. Follows up on work outputs and delivers on promises to clients. Is a strong, confident user of all Microsoft programs, including but not limited to PowerPoint, Word and Excel.

Motivation – Displays energy and enthusiasm in approaching the job. Strong work ethos and maintains a high level of productivity.


Reliability – Takes personal responsibility for job performance. Completes work in a timely and consistent manner and meets all agreed deadlines.


Problem Solving – Analyses problems by gathering and organising all relevant information. Suggests and implements, the identified solutions or makes recommendations to the Heads of department if support is required.

Adaptability – Adapts to fast passed, ever changing work environments, work priorities and organisational needs. Able to effectively deal with change.


Planning - Plans and organises tasks and work responsibilities to achieve objectives. Sets priorities and schedules activities. Allocates and uses resources properly .


A flexible approach to working hours is required.



CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as lain out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.

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