Client Manager Lead
3 weeks ago
The role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate objective of client win, retention and growth. The role works across the wider business, in particular Customer Operations, Finance, Sales and Product. Make sure to apply with all the requested information, as laid out in the job overview below. Total client ownership along with developing the team and new business are all key aspects of this role. The role is also responsible for managing a small team of Client Managers, (Office and field based). This includes the overall management of the team, leading, developing, coaching and supporting them, to deliver a highly effective cohesive team. Working closely with the rest of the Client Service team, for consistency of approach and best practice. Conducting regular, structured 1 to 1 meeting with team members so they have the opportunity to discuss concerns and to allow the delivery of regular feedback on performance. The role is hybrid, presence in the Bradford office is needed. The successful candidate will need to undergo DBS and Security Clearance processes; please do not apply if you have not lived in the UK in the past consecutive 5 years. Skills and Experience: 10+ years’ experience in Account Management - this experience is necessary, please do not apply if your experience is not as account manager. The role also requires to have experience in the Travel Management / Travel Arrangements industry - please do not apply if you are not form this industry.
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
- Confident communicator (written and oral) and a demonstrated ability to work collaboratively and influence a variety of audiences at all levels of internal and external organisations.
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organisational skills in a fast paced environment; a consultative approach to managing complex client relationships.
- Project management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.
- Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Passion about business and dissatisfaction, always thinking of ways to improve/grow clients within own remit.
- Strong analytical skills.
- Highly resilient –remains calm under pressure.
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeJob Description The role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to...
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Client Manager Lead
3 weeks ago
Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeJob DescriptionThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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Bradford, United Kingdom Corporate Travel Management (CTM) UK Full timeThe role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate...
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