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Band 2 Receptionist/Administrator

3 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

The Nuclear Medicine Service comprises of 45 staff working between two sites (Queen's Medical Centre and Nottingham City Hospital) and operates 4 gamma cameras (SPECT/CT), 4 bone densitometers, networked HERMES workstations and a radiopharmacy service. The service also manages the Nottingham PET/CT Centre.

The Nuclear Medicine clinics perform a comprehensive range of diagnostic imaging and non-imaging investigations (these include nuclear cardiology, oncology, paediatrics, gastroenterology and orthopaedics) and also provide a growing molecular radionuclide therapy service (Iodine-131 and Radium-223).

The Bone Densitometry clinic performs a full range of bone densitometry investigations on behalf of various specialties within the Trust and for GPs, and is part of a fracture liaison service for the assessment and treatment of older patients with low trauma fractures.

Applications would be welcomed from those wanting to work part time (minimum 3 days per week), full time or as part of a job share.

Main duties of the job

The post holder will be required to work in the Nuclear Medicine Service providing reception, general clerical, administration and patient support duties. Close liaison with patients and hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient-focused is essential that all staff are aware of the need for flexible working arrangements, as such, individuals must be prepared to work in all relevant areas of the department and work at either site, Nottingham City Hospital and QMC.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

To provide a friendly, courteous and efficient service to patients, visitors, carers and all users of the service. Entering timely and accurate information into the appropriate computer system for patients attending for examination. To confirm at each patient visit that all recorded details are complete and accurate, GP, address, telephone number and to amend these as required. Providing an effective administrative service within the department, responding promptly to in person and telephone queries from all stakeholders ensuring that the appropriate action is taken at all times, requests for results, patient queries. Communicate with clinic staff, colleagues and patients to explain any delays or problems throughout the clinic/appointment sessions. Receive referrals for investigations and ensure that these are accurately recorded on the appropriate computer systems following departmental guidelines. Book/cancel/alter appointments following strict guidelines and booking rules. Distribute patient information, patient surveys and audit paperwork as required. Inform patients of their appointment by letter, including any other required information/literature and send by post within the agreed timescales if appropriate. Communicate with patients about their appointments and examination by telephone, according to departmental guidelines or as instructed by a more senior member of the section. Organising transport and escorts for patients as necessary. To use Trust and local patient computer record systems for recording patient related information ( Medway PAS, CRIS, etc) Allocate investigations for reporting by the appropriate person by accurately collating all relevant information. Preparation of request cards for forthcoming appointments ensuring that all the appropriate documentation is available and complete. Typing of reports in accordance with departmental targets as required. Collating of reports prior to forwarding to referrer ensuring that all the information is correct. Maintain accurate filing systems in own work area. Assist in the induction and training of new team members Assist the clinical team with the patient flow through the nuclear medicine service as required. Maintain patient confidentiality and adhere to Data Protection Act at all times Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service. Person Specification

Training & Qualification

Essential

GCSE English and Maths at Grade C or equivalent

Experience

Essential

Experience of customer services/dealing with the public or patients

Desirable

Previous experience of working in the NHS in a patient facing role Experience of using computer spreadsheets and databases Knowledge of hospital computer systems, Medway PAS, CRIS,

Communication & Relationship Skills

Essential

Able to work effectively as part of a team Can work under pressure with minimal supervision

Analytical and Judgement Skills

Essential

Ability to use own judgement and know when to refer issues on to appropriate members of staff

Planning and Organisation Skills

Essential

Good time management skills in a pressured environments Able to meet deadlines

Physical skills

Essential

Able to operate a keyboard & computer screen for long periods of time

Other requirements

Essential

Able to work at both QMC and City Hospital Sites