Ward Receptionist

6 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Burns Unit

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Part time - 27 hours per week (core hours 07:30 -16:30 Monday, Tuesday, Wednesday)

**Job ref**
- 164-5772134

**Site**
- Burns Unit

**Town**
- Nottingham

**Salary**
- £22,383 per annum pro rata

**Salary period**
- Yearly

**Closing**
- Today at 23:59

Job overview

This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. The post is on the Burns Unit, City Campus

As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person, you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training, the post holder will be required to utilise the hospital Care flow computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records.

The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria
- 5 Equivalent GCSE passes
- Word processing or similar administrative qualification

Desirable criteria
- previous experience with Careflow / nervcentre

Experience

Essential criteria
- Relevant work experience such as customer service or administration at least 1 years

Desirable criteria
- Previous employment within NUH or an acute hospital setting

Communication and Relationship skills

Essential criteria
- Must be able to clearly and accurately convey information verbally to patients, carers, G.P’s secretaries, hospital staff
- Customer service and negotiating skills

Desirable criteria
- previous experience working with the public

Analytical and Judgement skills

Essential criteria
- Follow instructions accurately.

Planning and organisation skills

Essential criteria
- Calm and demonstrates an ability to organise own work schedule.
- Ability to work on own initiative and under pressure, is able to re-prioritise work plans as required and multi-task.
- Must be adaptable to new ways of working
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to wor

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