Team Leader- Casework

2 months ago

Hampshire, United Kingdom Victim Support Full time

Team Leader- Casework

We have an exciting opportunity for a Team Leader to join the Hampshire & Isle of Wight team, this is a hybrid role working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Hampshire Office location Victim support, 108 Park Road, Chandler's Ford, Eastleigh, Hampshire, SO53 1HY Full time/Part time Full time Hours per week 37.5 Work schedule 7.5 hours shifts Monday to Friday between 8am and 8pm Basic Salary £29,580.00 per annum Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 09/08/2024 Ref No 5680

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid role with home working allowed twice per week. Your home office would be Chandlers Ford, however you would be expected to travel regularly to offices in both Basingstoke and Southampton. Travel expenses would be paid for these. As a Team Leader you will be: 

Responsible for case management system audits and reports, providing information on required case statistics, compliance and data download issues. Ensuring that the team are recording case information fully, accurately and professionally as well as complying with contract reporting requirements and VS national standards. Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures.

You will need: 

Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

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