IT Service Support Analyst
2 months ago
IT Service Support Analyst
Salary c. £28,334 Contract type Permanent Hours Full Time Location Poole, Dorset, England Interview date Monday 30th September Closing Date 22-09-2024 Reference 17986 Documents (please view all documents)(PDF, 148.59kb)
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About Us
Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers and supporters.
Our End User Computing team provides support for RNLI staff and volunteers throughout UK and Ireland. We work closely as a team, and with our suppliers, to deliver IT systems, and resolve any issues that our colleagues may have. This covers a range of services, from providing the business systems that enable our lifesaving and drowning prevention efforts; providing desktop systems; supporting new projects, through to running of networks and telephone systems.
About the role
The successful candidate for the IT Service Support Analyst position will play a key role in the End User Computing team and the culture of continuous improvement.
Working from the RNLI Support Centre in Poole, you will be responsible for the control of the SharePoint databases that record our assets. You will have the confidence to chase down information and to coordinate the return of equipment from leavers.
You will support the End User Computing Services Manager with process and procedures and be responsible for the upkeep of the knowledge base.
This role offers support to the Service Desk Manager for weekly reporting and analysis of data as well as ticket triage.
In addition, you will support your fellow SSA with the end-to-end cycle of equipment and service ordering and payment, working with our suppliers to ensure excellent service – this will include mobile telecom services, IT hardware and software, and
Other activities will include generating reports, supporting in the line projects and updating communication channels (intranet, team sites etc).
As team development is crucial to the innovation needed in this role you will have the opportunity to lead tasks and to undertake training as required.
About You
The team provides IT support to colleagues throughout the RNLI, so excellent customer relationship skills will be integral to this role, along with excellent attention to detail, administration and communication skills.
We are looking for someone who has experience working with ticketing/issue logging tools, as well as knowledge and use of financial processes and systems.
Experience of using Microsoft tools, Word, Excel, Visio, Sharepoint, Powerpoint – advanced use would also be advantageous.
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IT Service Support Specialist
4 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
4 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join their End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and equipment.Responsibilities will include managing SharePoint databases, coordinating the return of equipment from leavers,...
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Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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IT Service Support Specialist
1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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IT Service Support Specialist
4 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
3 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
3 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
3 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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IT Service Support Specialist
2 months ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesManage and maintain SharePoint databases to record assets and equipment.Coordinate the return of...
-
IT Service Support Specialist
2 months ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a highly skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesManage and maintain SharePoint databases to record assets and equipment.Coordinate the return of...
-
IT Service Support Specialist
1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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IT Service Support Specialist
1 month ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from leaversSupport...
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IT Service Support Specialist
7 days ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join our End User Computing team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our IT systems and equipment.Your primary responsibilities will include the control of SharePoint databases, coordinating the return of equipment from...
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IT Service Support Specialist
2 months ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join its End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
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IT Service Support Specialist
2 months ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleThe RNLI is seeking a skilled IT Service Support Analyst to join its End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and services.Key ResponsibilitiesControl and manage SharePoint databases to record assetsCoordinate the return of equipment from...
