IT Service Support Specialist

2 months ago

Poole, Poole, United Kingdom RNLI Full time

About the Role

The RNLI is seeking a skilled IT Service Support Analyst to join its End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and services.

Key Responsibilities

  • Control and manage SharePoint databases to record assets
  • Coordinate the return of equipment from leavers
  • Support the End User Computing Services Manager with process and procedure development
  • Maintain the knowledge base and provide technical support to colleagues
  • Assist with weekly reporting and analysis of data, as well as ticket triage
  • Support the Service Desk Manager with end-to-end cycle of equipment and service ordering and payment
  • Generate reports and support line projects

About You

To be successful in this role, you will possess excellent customer relationship skills, attention to detail, administration, and communication skills. Experience working with ticketing/issue logging tools, financial processes, and systems is essential. Proficiency in Microsoft tools, including Word, Excel, Visio, SharePoint, and PowerPoint, is also required.

What We Offer

The RNLI offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a member of the End User Computing team, you will have the chance to lead tasks, undertake training, and contribute to the innovation needed to drive the organization's IT services forward.

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