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Ward Clerk- 1Yr Fixed Term
4 months ago
Job overview
The MRU / SDEC unit at King George Hospital offers an exciting opportunity to join a friendly and supportive team.
We are seeking Band 3 Ward clerk who is highly motivated working along within the nursing and medical team. This post wil cover 7 days a week, working 07.30-20.00 and this will be on a rota basis.
The post holder will be responsible for all aspects of admin in the MRU / SDEC department.
The post holder is responsible for providing a professional, comprehensive, and efficient administrative service effectively delivered to all patients and department members.
The post holder will need to demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Main duties of the job
•Ensure that the appropriate documentation of all admissions and attendances is completed in an accurate and timely manner, collating necessary information as appropriate.
•To receive patients arriving in the unit, amending any registration details held on the Careflow System in order that patient and clinical data are accurate at all times.
•To be responsible for confirming admission on Careflow in order that the patient activity statistics are updated on a regular basis.
•Liaise with ED and medical records to ensure that appropriate documentation is inserted, in the correct format, into the case note folders of all emergency admissions, ensuring that any identified case note number is entered on all documentation.
•Ensure that the case notes and x-rays are available and admission packs are made up.
•Ensure that patient related information held on Careflow relating to bed state is kept up to date and that discharges are recorded as soon as the patient leaves the unit.
•To be responsible for arranging ambulance transport for patients for transfer or discharge purposes, as authorised by the nurse in charge.
•Liaise with internal and external agencies, phoning through details of pending discharges and transfers on behalf of the nursing staff to ensure that services are available for the patient upon discharge.
Working for our organisation
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen’s and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role.Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education and Qualifications
Essential criteria
Good basic level of education to GCSE standard – with English language and maths (minimum grade C) standard Previous NHS experience Previous experience in using Careflow
Desirable criteria
An NVQ in Administration and/or have the equivalent experience
Skills and Abilities
Essential criteria
Good oral and written communication skills in English Customer Service Skills
Desirable criteria
IT skills – Windows, Excel and word
Experience and Knowledge
Essential criteria
Previous experience as a ward clerk or similar clerical post. Ability to prioritise and escalate/report upwards
Desirable criteria
Filing skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
