Complex Case Manager Operational Lead

2 weeks ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job overview

EBME is a specialist team engaged in overseeing all aspects of medical equipment management, which spans from research, design and installation, through to maintenance and eventual disposal.
Incorporated within EBME, is the Medical Equipment Library (MEL): whose primary focus is distributing medical devices where needed, in a timely, patient-centered manner.
MEL’s opening times are:
▪ 08:00 to 20:00 - Monday to Friday; and
▪ 09:00 to 17:00 - Weekends and Bank Holidays

Main duties of the job

Primarily based at Royal Blackburn Teaching Hospitals, the post holder will undertake routine duties that help the day-to-day operation of Medical Equipment Library Services.
Together with the MEL supervisor, he/she will ensure the provision of a customer focused, cost-effective and efficient service. Responsibilities include decontamination, prompt delivery and collection of equipment/consumables to clinical areas of the Trust and maintaining accurate records of the same.

Working for our organisation

EBME is a specialist team engaged in overseeing all aspects of medical equipment management, which spans from research, design and installation, through to maintenance and eventual disposal.
Incorporated within EBME, is the Medical Equipment Library (MEL): whose primary focus is distributing medical devices where needed, in a timely, patient-centred manner.
MEL’s opening times are:
▪ 08:00 to 20:00 - Monday to Friday; and
▪ 09:00 to 17:00 - Weekends and Bank Holidays

Detailed job description and main responsibilities

Undertake operational duties of the Medical Equipment Library in conjunction with departmental and Trust policies. This includes regular visits to wards and departments for delivering, collecting and cleaning medical devices.
Clean equipment prior to re-issue or repair and to ensure the equipment is properly decontaminated in accordance with Trust Policy and manufacturers’ recommendations.

Deliver consumables to Wards and Departments across the Trust, which are supported by the Medical Equipment Library.
4.4 Maintain correct equipment records and patient data necessary for the effective operation of the equipment tracking and management systems; adhering to the Trust’s confidentiality policies when entering patient information.
Use I.T. based systems to manage equipment bookings, patient information and stock levels of consumables
Promote teamwork and versatility within the department. Where necessary, be flexible with working hours and shift patterns to suit the needs of the service.

Person specification Commitment Essential criteria
  • Compliant in data protection and keeping information confidential
  • Self-motivated and have a flexible approach to working
  • Act as a mentor to junior staff in the department
  • Able to work as a member of a team and/or work unsupervised
  • Customer/patient focused and able to maintain good, healthy relationships with Trust staff
Education Essential criteria
  • Educated to GCSE level Grade 4/C (with English and Maths essential)
Desirable criteria
  • Appropriate Administration and/or Customer Services qualification i.e. NVQ level 2 or above - experiential equivalence also considered
Skills 7 Abilities Essential criteria
  • Computer literate with a good understanding of databases and data entry
  • Able to write clearly and interpret instructions
  • Good communication skills
  • Good interpersonal skills
  • Able to prioritise own workload
  • Good organisational skills

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