Customer Operations Manager
3 days ago
**Purpose of the Role**:
Manage and take responsibility for the overarching relationship management of dedicated strategic customers. Own all aspects of planning and delivery of contracts and orders, including full operational onboarding of top tier customers.
**Roles and Responsibilities**
- Manage the delivery of multiple high value and operationally complex customer contracts
- Coordinate customer and internal resources
- Coordinate and facilitate relevant meetings and scrum structures regarding operational delivery to communicate goals, status’, updates, and blockers.
- Act as a liaison between internal divisions and departments to deliver customer contracts and orders on time and in full.
- Act as operational representative of the business for top tier customer interactions.
- Report to senior management on progress of customer contract delivery, onboarding, and deliverables.
- Ensure that all orders for allocated customers are delivered On Time In Full, identifying and mitigating risks and issues
- Attendance and operational lead in weekly alignment meetings between Sales and Operations
- Lead on communication with allocated customers for all operational matters
- Collate notes and actions from meeting platforms relating to the allocated customers ensuring that these are documented, and all tasks are actioned by specified deadlin
**Person Specification**
**Essential**
- Highly organised
- Experience working within a product-based manufacturing business
- Experience within a customer facing operational role
- Highly capable of navigating a busy operational environment, working independently, and effectively problem-solving
- Excellent stakeholder management skills
- Strong communicator; High levels of emotional intelligence; Resilient and solutions-oriented
**Preferred**
- Project Management Experience
- Middle Eastern Language(s)
- Basic knowledge of manufacturing processes
-
Customer Operations Manager
6 months ago
Blackburn, United Kingdom Graham & Brown Full timeHere at **Graham & Brown**, we are looking for an enthusiastic **Customer Operations Manager**to join the team, **based in**Blackburn**.**You will join us on a **full-time, permanent basis**. In return, you will receive a competitive salary of**£35,417 to £44,271 per annum.** **Graham & Brown** has had design and colour at the heart of our business for...
-
Customer Experience Operations Manager
5 days ago
Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Limited Full timeChubb Fire & Security Limited have an exciting opportunity for a Customer Experience Operations Manager to join our Customer Excellence Contact Centre based in Blackburn. This is a full-time, permanent position managing an Inbound Customer Experience operation on a Monday to Friday basis.The successful candidate will oversee the contact centre, ensuring...
-
Customer Experience Operations Manager
2 days ago
Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire and Security Ltd Full timeAt Chubb Fire and Security Ltd, we are seeking a highly skilled Customer Experience Operations Manager to join our team. This is an exciting opportunity for a charismatic leader with a passion for developing people and driving high levels of customer satisfaction.The ideal candidate will come from a volume contact centre background, with the ability to...
-
Operations Manager
2 days ago
Blackburn, United Kingdom Chubb Full timeChubb Systems now has an opportunity for a Operations Support Manager in Blackburn. Goals and Objectives: To achieve our clients 'Strategic Priorities’ 1. Maintain existing capability 2. Enhance Robustness of Infrastructure 3. Additional / Enhance security capabilities 4. Changes to existing capability to enable other business requirements. To...
-
Business Operations Manager
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Subway Full timeRole: We are seeking an ambitious Business Operations Manager to drive daily operations, lead a dynamic team and deliver exceptional customer experiences at Subway. In this role, you will run the store, oversee staff management, and optimize business processes to ensure high-quality service and consistent results.Location: Our Blackburn location offers a...
-
Store Operations Manager
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Starbucks Careers Full timeWe are currently looking for an experienced Store Operations Manager to join our team at Starbucks Careers in Blackburn. As a key member of our management team, you will be responsible for managing store operations, including staff supervision, inventory control, and customer satisfaction.This is a part-time and full-time hours available / permanent position...
-
Retail Operations Manager
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Subway Full timeJob OverviewWe are seeking a highly motivated and experienced Assistant General Manager to join our Subway team. As an Assistant General Manager, you will be responsible for driving daily operations, leading a dynamic team and delivering exceptional customer experiences.Key Responsibilities:Manage daily store operations, including staff scheduling, inventory...
-
Customer Experience Shift Manager
2 weeks ago
Blackburn, United Kingdom Chubb Fire & Security Limited Full timeChubb Fire & Security have an exciting opportunity for a Customer Experience Shift Manager to join our Customer Excellence Contact Centre based in Blackburn (BB1 2PR), managing an Inbound Customer Experience operation (Monday to Friday), on a full time, permanent basis.About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been...
-
Store Operations Manager
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Subway Full timeAbout the Role:As a Store Operations Manager at Subway, you will be responsible for driving daily operations and leading a dynamic team to deliver exceptional customer experiences. Your key objective will be to run the store efficiently, ensuring high-quality products and services are delivered to customers.The ideal candidate will have excellent leadership...
-
Customer Service
7 months ago
Blackburn, United Kingdom Recruit-Right Full timeRecruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers. Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm. **Job role** - Processing returns and exchanges within...
-
Automotive Operations Manager
2 days ago
Blackburn, Blackburn with Darwen, United Kingdom Octane Recruitment Full timeAt Octane Recruitment, we are seeking an experienced Automotive Operations Manager to join our team in Blackburn.The successful candidate will have a strong background in managing workshop operations and will be responsible for ensuring the smooth running of our garage.Salary: £36,099 - £45,000 per annumHours: Monday - Friday, 8:00am - 6pmRef: OC19357We...
-
Pub Operations Manager
2 weeks ago
Blackburn, United Kingdom JW Lees Full time**Job Title:** Pub Operations Manager**Estimated Salary:** £39,000 - £44,000 per annum**Job Type:** Full-timeWe are seeking an experienced and skilled Pub Operations Manager to join our team at the Bluebird Inn in Samlesbury near Blackburn & Preston.**About the Role:This role involves leading a team of staff, managing day-to-day operations, and ensuring...
-
Retail Operations Manager
3 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Redefined Ltd Full timeAbout the RoleAs a Retail Shift Manager at Redefined Ltd, you'll play a pivotal role in ensuring seamless store operations. You will be responsible for motivating your team and taking charge of the shop floor to maintain our high standards.We are looking for a skilled professional who can handle freshness, cash processes, inventory, and stock management with...
-
Contact Centre Operations Manager
2 days ago
Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Group Full timeJob Overview:Chubb Fire & Security Group is looking for a highly skilled Contact Centre Operations Manager to join our team. As a key member of our Out of Hours Customer Experience Team, you will be responsible for managing a team of Customer Experience Leaders and Advisors, driving productivity, absence management, and workflow management.As a Contact...
-
Customer Coordinator
7 months ago
Blackburn, United Kingdom Alufold Direct Ltd Full time**Company description** Alufold Direct is an independent company specialising in the design & manufacture of quality aluminium doors, windows, roofing and glazing for installers, builders, architects and specifiers. Alufold Direct, established in 2014 quickly stormed the Market and became a leading Manufacturer of Aluminium ‘transforming how the trade...
-
Customer Coordinator
4 days ago
Blackburn, United Kingdom Alufold Direct Ltd Full time**Company description** Alufold Direct is an independent company specialising in the design & manufacture of quality aluminium doors, windows, roofing and glazing for installers, builders, architects and specifiers. Alufold Direct, established in 2014 quickly stormed the Market and became a leading Manufacturer of Aluminium ‘transforming how the trade...
-
Restaurant Operations Manager
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Subway Full timeLead a Dynamic Subway StoreWe are seeking an experienced leader to run our Subway store as an Assistant General Manager. In this role, you will be responsible for driving daily operations, leading a high-energy team, and delivering exceptional customer experiences.As the face of our brand, you will inspire a sense of pride and ownership in your team,...
-
Financial Operations Manager
2 days ago
Blackburn, Blackburn with Darwen, United Kingdom Agility Resoucing Full timeJob DescriptionWe are seeking a highly skilled and proactive Financial Operations Manager to join our team at Agility Resoucing.About the Role:This is an exciting opportunity for a talented accountant to take ownership of our financial operations, ensuring seamless functioning and compliance with regulatory requirements.You will work closely with our...
-
Operations Management Professional
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Yodel Full timeWhy Choose Yodel?We recognize that our people are fundamental to our success. We value diversity, aim to build inclusive teams, and commit to equal opportunities. Our commitment to developing our employees ensures that we can continue to grow and thrive as a company. If you're passionate about logistics and customer satisfaction, consider joining our team as...
-
Customer Assistant
7 months ago
Blackburn, United Kingdom Marks & Spencer Full time**Customer Assistant - Cafe** **Work Pattern** **Saturday 10:30-5** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...