System Administrator

3 weeks ago

Belfast, United Kingdom Digital Catapult Full time

Digital Catapult is the UK authority on advanced digital technology. Through collaboration and innovation, we accelerate industry adoption to drive growth and opportunity across the economy.  Click here for further information on Digital Catapult and working for us.

Purpose of the role

Led by Digital Catapult and funded by Belfast Region City Deal and Innovate UK, the UK Digital Twin Centre will actively enable industry and innovators to safely embrace, explore and realise the dynamic power of digital twins.  Operating from the heart of Northern Ireland, the Centre will accelerate the adoption of digital twins to drive global competitive advantage for UK businesses. By creating the conditions for digital twins to be better understood, more easily developed and more meaningfully applied, the Centre will give businesses real-time capabilities to make smarter decisions and achieve better outcomes, enabling the potential of digital twins to be realised, not theorised. Through partnerships with industry pioneers, the Centre will demonstrate how digital twins can responsibly revolutionise critical industries in maritime, aerospace and defence, and advance the products, services, and systems of the future. 

WHAT YOU’LL DO (Duties)

With our operations in Northern Ireland expanding rapidly, we are moving to a new site in Belfast and  the our IT Team is looking for an experienced Systems Administrator with strong technical skills to manage and support all Desktop, Server, Network and Cloud systems to provide a resilient, effective, and flexible IT environment for the business in our new Belfast office.

You will work alongside both the IT team in London and the team in Belfast to ensure that support incidents are resolved in a timely manner to meet defined service level targets, and also to participate as a project resource as and when required, such as in configuration and maintenance of hardware and software infrastructure for the new Belfast site. This includes but is not limited to setting up laptops, servers, and networks, working with our various software platforms, and elements of system design.

Areas of specific responsibility: 

  • Work with our IT and technical teams to manage and maintain systems in Belfast 
  • Setting up laptops and servers, installing OS and onboarding software management platform
  • Setting up and managing local networks and user accounts 
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance
  • Ensure system performance, uptime, and scale, maintaining high standards and thoughtful design
  • Security: Managing environments in accordance with company security guidelines
  • Health & Safety: Ensuring IT installations comply with company H&S policies
  • Troubleshoot, debug and upgrade systems
  • Manage cloud services – Azure Active Directory, Microsoft Endpoint Manager (Intune), MDM, Google Workspace, Microsoft 365
  • Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures
  • Lab and R&D Environments: Working closely with the technology and project teams to ensure that the IT needs for the lab and R&D environments are supported and aligned with company standards.   
  • Support the wider team efforts, making sure all desktop applications, workstations, networks, SaaS tools, and related problems are resolved in a timely manner with limited disruptions

Requirements

  • IT Infrastructure & Solution Architecture: operating infrastructure and IT solutions (both Mac and Microsoft environments) in medium sized organisations.
  • Information Security & Security Operations: managing for infosec requirements, such as Cyber Essentials Plus and ISO27001, working within policies and using solutions such as MDM (InTune/Jamf), Endpoint protection (Sophos), IAM (AzureAD, Okta) SIEM etc.
  • Problem Management: Solution-focused and multifaceted approach to problem solving
  • Scrum/Agile, Microsoft, ITIL 4 Foundation and/or other IT management certification
  • CISM, CISSP, and/or other security certification
  • Previous experience within the technology industry

Deadline for Applications: 21st June 2024 at 5pm. 

Benefits

  • We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
  • Digital Catapult is a Disability Confident Committed Level 1 Employer.
  • Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
  • Double-matched pension up to 10% of your salary;
  • 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
  • E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
  • Life insurance 4x salary;
  • Free to access EAP & Financial Wellbeing advice;
  • Enhanced maternity and paternity leave;
  • Hybrid working - with great offices to work from 1-3 days per week;
  • Investment in your ongoing learning and development with us;
  • Company social events throughout the year and free office snacks

We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.

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