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Out of Hours Service Co-ordinator

5 months ago

Stafford, United Kingdom ISS Full time

Job Description

Your responsibilities include accurately translating contractual and operational requirements to ensure that our Helpdesk exceeds client expectations.

With your attention to detail and commitment to quality service, you will contribute to maintaining high levels of client satisfaction.

Key Responsibilities

Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions Identification of the most appropriate solution to the client request within the contractual process Build relationships with client and account delivery team Management and updating of associated software and programs (e.g. Maximo) General administration duties Provide a professional and articulate helpdesk solution to the client Support the account delivery team from an administrative perspective Escalate any identified issues to line management and seek advice when needed Work within given guidelines and company processes and procedures

Professional and Personal Competencies/Qualifications

Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent Previous experience in a customer service, contact centre or administrative role Call handling experience Proficient in Microsoft Office programmes Excellent communication skills Evidence of working within a team, supporting and working with others to reach organisational goals Organised with good planning ability, to organise / schedule events and activities Capability to understand and analyse statistical data

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.