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HR Data Admin Team Lead-People Services
4 weeks ago
HR Data Administration Team Lead
Hybrid – attached to the Solihull office
Full Time, Permanent
Salary - £, - £, (dependant on experience)
Here at Serco, we are looking for an organised and enthusiastic HR Data Administrator Team Lead who will provide an accurate and efficient core HR administrator service for approximately , employees. You will work in unison with the HR Service Centre Team, to achieve or exceed the SLA targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team of HR Administrators.
In this key role, you will support team members with their day-to-day work tasks / service requests and develop their skills and knowledge to ensure an active, realistic succession plan is in operation. As well as ensuring the service requests are well organised, prioritised and delegated to team members on a daily basis ensuring work is complete with the agreed SLAs.
As part of this you’ll:
What you’ll need to do the role:
A good understanding of common HR processes with a track record and sound knowledge of HRIS solutions and utilisation of same in a complex multi-site, multi-national matrix type business environment. Strong problem analysis, stakeholder management and project management skills, with the ability to change priorities in line with fluctuating business demands. You will also be able to influence and work collaboratively across multi-functional teams and effectively manage direct and indirect team efforts. Have in-depth understanding of all Serco Corporate systems that hold people and organisational data on both a regional and global basis, and how the systems interact with each other. Experience leading teams and working to SLAs and meeting KPIs. Knowledge and experience of SAP HCM. Knowledge and experience of SNOW (ServiceNow) or other ticketing tools. Knowledge of the employee life cycle and experience of administrating changes and updates. Good working knowledge of Excel. Have an up to date understanding and application of employment law and HR best practice, as well as generic payroll systems knowledge.Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
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