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Head Luggage Porter

3 months ago

London, United Kingdom art’otel - Hoxton Full time

We are recruiting for the newly opened art'otel London Hoxton: Head Luggage Porter / Lobby Manager

Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our Head Luggage Porter / Lobby Manager, you will receive:

  • Salary: £30,240 per annum plus Incentives
  • Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme - up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Rota given 2 weeks in advance
  • Departmental Productivity & service Incentive Scheme
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

As a Master of your Craft, you will…

  • Establish relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
  • Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, and shopping).
  • Ensure repeat and VIP guests are receiving appropriate service and ensure their requests are carried out
  • Ensure guest experience porters & doorperson team effectively handle guest requests and adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.
  • Assist with department management & development through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of their teams - close liaison in terms of spot checks, and regular meetings as required
  • Improve service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Welcome all guests who come to the hotel and ensure they are fully informed about events at the hotel and work closely with F&B and M&E outlets
  • Ensure the hotel entrance is always covered
  • Ensure awareness of everything happening in the hotel and which areas and direct every guest accordingly
  • Create a welcoming atmosphere and personalised service for each external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback

If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.