Luggage Porter

7 months ago

London, United Kingdom The Standard Hotel Full time

**Luggage Porter**:
**Luggage Porter**:
**We're Looking for you London**

**Luggage Porter - £13.24 per + Accommodation Service Charge + Porterage - Full Time 40 Hours per week (including evenings and weekends)**

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a **Luggage Porter** who will embody our ‘Anything but Standard’ ethos

**Your role**

As a** Luggage Porter**, you will become part of an exceptional front office team that will engage with our guests from arrival, throughout the guests stay to post departure. Primarily you will provide our guests with unparalleled level of hospitality, providing a seamless arrival and departure experience, attentive bell and luggage services, Concierege & information services and assisting them with their queries and unexpressed wishes. You will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard

From the moment your guests arrive, you will personally welcome them and act as their key hotel contact and dedicated "Lifestyle concierge" whilst they are in London to give guests a personal insight into our energetic and vibrant city. You will of course be on hand to provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit The Standard; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

**Do you have what it takes to be a Luggage Porter at The Standard**

While prior experience as a **Luggage Porter** or** Guest Service Assistant** is always useful, this is an entry level role so it will really be your motivation and drive to deliver an exceptional level of Guest Service that will make you StandOut aginst the competition.

In addition to this you will also need.
- Previous experience in a **customer / guest service role**, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector as a **Luggage Porter, Guest Experience Agent, Bell **or** Door Assistant** with the ability to engage and connect with a wide range of guests from different backgrounds
- Be able to multi-task (offering a range of service from Bell & Luggage services to basic Concierge services)
- Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
- Prior experience using Opera, Delphi or Knowcross is advantageous however full training will be given
- Highly organised with great attention to detail
- Fluency in English is essential for this role, in addition to those speaking a second or third languages
- A flexible approach to working hours with the ability to work shifts, including weekends and occasional late-night work
- We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a **Luggage Porter**, we’d love to meet with you.

**Benefits Include**:

- Accommodation Service Charge
- 28 Days holiday increasing to 33 days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (2 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities

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