Security & Network Services Product Owner

JOB ENVIRONMENT

With over 102 million customers in 56 countries, AXA's strong global franchises and three lines of expertise - Property & Casualty, Life & Savings and Asset Management - provide a distinctive business portfolio. As a company whose business is to protect people, we have a responsibility to leverage our skills, resources and risk expertise to build a stronger and safer society. To achieve our mission, we are committed to redefining the standards of our business so that we truly differentiate ourselves and earn the trust of our key stakeholders.

As an integral part of AXA, at AXA Group Operations (AXA GO) we create innovative technology and data solutions to help AXA fulfil its ambition of being a customer-focused, tech-led company. AXA GO is a young and dynamic division launched in 2019 and comprises 8,000 employees across 17 countries all around the globe from Paris, France to Pune, India. We are the ones providing advice, steering technological choices and giving AXA access to innovations that will support its transformation into a customer-centric tech-led company. For this, we work in close partnership with all AXA entities.

PRESENTATION OF THE CONTEXT & THE TEAM

Applying a new Product strategy approach, Network Product Department is built on 4 Product-Lines and 2 Center Of Expertise delivering services worldwide:

Product Line:

·Data Center & Cloud Connectivity

·Security & Network Services

·User connectivity

·Call center & Voice 

Center Of Expertise: Products are designed globally in each Product-Line and integrated / supported locally in Asia and Japan through the Center of Expertise

·Asia

·Japan

Product catalogue defined for Security & Network Services product line is based on 2 products:

-Security Services (NGFW, VPN, WAF, …)

-Network Services ( DDI , TACACS, NAC, …)

The present offer is to mainly deal with the DDI (DNS, DHCP, IPAM) solution based on the EfficientIP solution which we are currently rolling out throughout the whole AXA group worldwide. 

JOB PURPOSE

The Product Owner is accountable for the products throughout their entire life cycle, including user needs gathering, market trend analysis, product trajectory, build, transition to support, operations, continual improvement and decommissioning.

MISSIONS

As a Product Owner, you will join the Security & Network ServicesProduct Line which is responsible for designing, implementing, running global and standard network solution focused on Security & Network Servicesfor all AXA Business entities worldwide. 

You will oversee the definition and delivery of various product visions as Product Owner. You will coordinate the book of work in close collaboration with the Managers of two internal entities part of the Product Line: Design & Engineering (D&E) and Build & Support (B&S).

Your main goal is to develop a solid product vision and putting client’s experience first, by leading and supporting specific activities linked to your scope:

- Life Cycle:

You will prepare the Product roadmap evolution including innovation. This roadmap is defined and shared jointly with the Product manager and with the Design & Engineering manager who represents the internal Product-Line design authority. The Product roadmap should be fully compliant with the global strategy defined by Technology Office department.

In very close relation with the Market, you will define customer requirements, maintain a prioritized product backlog, organize Agile software sprints alongside Engineering and act as a product referent to the rest of the organization.

Part of the Life cycle stream, the Product Owner will be responsible for:

oPreparing with Design & Engineering team new functionalities and optimize/improve IT Solutions close to the Business

oIdentifying Business process improvement areas and developing future business process flows accordingly with Business requirements.

oPiloting and insuring the already implemented processes

oPiloting the Business processes migration from existing to the new applications 

- Support internal process, overseeing conformity of deliverables (quality, delay and cost):

oOrganize, produce dashboard and animate specific committee to manage properly the activity

oPatch Management:

§No running version including vulnerabilities and all running version fully supported by the vendor.

oCosting:

§Define costing model and manage revenues (billing, cross contribution) with support of D&E and B&S

oOperating Model:

§Define or amend the operating model with support of D&E and B&S

oBudget

§Define and manage budget (budget definition, track expense, forecast exercise, …)

§Builds the project portfolio for the next year

§Report on consumption and define action plan in case of challenge

oCapacity Planning Management

§Define Key KPI to monitor and track the margin

§Manage capacity and forecast the upgrade

oManage open audit points and controls of the Product

§Collect and formalize evidence requested by auditors

oAsset Management

§Manage our CMDB and track all deviation compare to the process

oChange Management:

§Assist Network Engineers to prepare, schedule and present their change through the change management process. Produce dashboard to manage this activity

- Oversee documentation repository:

oMake sure that we build and maintains the Global documentation of the product

oAssist Service Owners to prepare the service review meeting with the local Market department:

§Build the dashboard

§Explain the gap compare to the expectation

§Summarize the main important event to share

oTarget Operation model:

§Assist internal Product-Line Team and Service Owner to define the target Operation Model for the Product.

Your Profile

PROFILE

Attitude

The Product Owner will have to manage the complexity of a global organization adoptingspecific behaviors:

·Openness to different opinions and creation of consensus

·Agility to constantly address new topics and new stakeholders

·Embracing AXA values and new ways of working with courage to promote them against tradition

·Willingness to serve the overall objective of enterprise-wide consistency above any tactical goal

·Tenacity and endurance for dealing with ambiguity between management, Entities and Operational teams

·Acting as a leader in collaboration and generating attractive and effective ways of working

Experience

·University degree (engineer profile) with 10 years’ experience in Network Domain in an international and Matrix organization,

·Extensive experience of animating international teams in a modern, inclusive way

·Must exhibit a strong understanding of today’s Network and infrastructure challenges and trends, mostly at Infrastructure and Technical levels.

·Must have experience in driving large architecture, standardization & transformation initiatives

·Established and demonstrably productive technical relationships with major IT vendors

·Strives for excellence with deliverables of high quality and ability to work in sometimes tight planning

Technical Skills

·DDI knowledge (EfficientIP or more general DDI experience) is certainly a plus.

·Good knowledge of client business issues, relevant product management trends and practices

·Understands the revenue and margin impact of the Product Management role within the business

·Understands internal AXA Services processes and governance ( product, accounting, purchasing, people, project, finance, legal and IT)

·Financial understanding including the ability to produce and review business cases

·Awareness of relevant external financial, security, legal and commercial requirements of product development and delivery in associated markets

·Good knowledge of operating model, services and support activities

·Maintains comprehensive knowledge of key technologies relevant to products and markets

·Expertise in the areas of analysis, critical thinking and decision making, information systems knowledge, innovation, knowledge of emerging technology, planning, risk management, systems thinking, application rationalization/TCO, IT Security and technical problem solving

·Strong skills in influence, consultation and negotiating ability

Transversal skills

·Leadership – Exhibits strong results orientation, change leadership, adaptability and the ability to drive collaborative behaviour

·Vision – demonstrates architectural vision and beliefs and is able to express them clearly, champion them, and debate his point of view in on-line forums or in-person workshops.

·Communication skills – Exhibits strong skills in listening, spoken and written communication, collaboration and the ability to work in a global team. Network Products Engineer are expected to have the ability to understand and discuss with both senior managers and IT, and explain in clear language complicated architectural concepts and strategies

·Openness and reaching out – Strong human relationship skills, exhibit curiosity and can see opportunities in situations, not just problems

·International profile – A proven ability to work effectively in an international environment. In addition, exhibits a strong proficiency in English

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities 
What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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