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Account Handler
2 months ago
Account Handler - Telford - ARD1024609
Job description
We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.
This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.
Responsibilities include:
· Dealing with client calls (inbound and outbound) in order to process/manage their insurance.
· Calculating, negotiating and delivering premiums and agreeing payment methods.
· Cross-selling policies the client does not currently have.
· Offering risk management measures such as Driver Training and Driver CPC courses.
· Achieving KPI's / targets - role specific.
Key skills / attributes:
A confident telephone manner. Strong interpersonal skills with the ability to build relationships and trust. The ability to thrive in a fast-moving, target-driven environment. Good IT literacy. A strong team ethos.Insurance knowledge is advantageous, but not essential, as full training will be given.
Essential:
Background in Customer Service/Sales
Preferred:
Background in Insurance (Preferred but not essential) - Either at an Insurer or Broker
This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.
Person Specification
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure, while maintaining attention to detail
Effective teamworking skills
Confident oral and written communication skills
Willingness to learn
IT Skills
MS Word MS Outlook Acturis System (Preferred) Excel (Preferred)-
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