Colposcopy Administrator

Job summary

The post holder is required to provide high quality clerical and administrative support as a member of the Colposcopy Service within Gynaecology.

The post holder ensures that a comprehensive and user-friendly service is delivered, which meets the recognised national standards for Colposcopy and will work closely with the Colposcopy Coordinator.

The post holder is responsible for managing referrals and booking all appointment types.

The post holder is responsible for data entry and that the data is complete, accurate and entered on to the Colposcopy Database Systems.

The poster holder provides administrative support to the multi-disciplinary team involved in the running of the Colposcopy Service across all sites, including the provision of support for the MDT's and data input of MDT outcomes.

The post holder will be required to have good interpersonal skills, effective verbal and written communication, polite and courteous manner along with a professional attitude.

Main duties of the job

Liaison with staff both within and outside the department, extensive contact with GP's, patients, and other relevant external agencies.

Responsibility for providing and receiving complex/sensitive information requiring tact, empathy, and diplomacy.

Respond to a high volume of external/internal enquires via personal, written and telephone queries.

Excellent communication skills required.

To liaise with the CSPL, clinical staff and Governance as appropriate.

Liaison with external agencies/hospitals to obtain reports/information relating to patients

To register patients' demographic details and record referral information accurately on the Trust's clinical system, co-ordinating the movement of referrals through the patient pathway.

To change or cancel outpatient appointments for patients over the telephone. Assist with the management of the PTL.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education / Qualifications

Essential

GCSE's grade C and above, including English and Mathematics

Desirable

NVQ 3 in administration or equivalent

Knowledge and Experience

Essential

Working in a team Good standard of written and spoken English Advanced keyboard skills Required to manage complex on-screen tasks with complete accuracy, including retrieval & sending emails 2Able to record data and maintaining databases and other sources of information Minute taking

Desirable

Previous experience of working for the NHS Understanding of the Cervical Screening Programme Evidence of ongoing professional development

Skills, abilities, and attributes

Essential

Able to communicate accurately and effectively with patients and colleagues, verbally and in writing Able to follow instructions and complete assigned tasks Able to deal with the public in person and on the phone Able to demonstrate a polite and sympathetic manner to patients and staff Understanding of confidentiality and data protection act Able to report risk issues to a manager Able to work as part of a team and without supervision as necessary Able to prioritise work and to approach new tasks flexibly within a team Able to work across hospital sites on a weekly basis Enthusiastic and positive with a "can do" approach Punctual Interact well with colleagues and staff Demonstrates initiative and willingness to learn Able to work under pressure Able to learn new skills Be able to use a computer proficiently

Desirable

Previous experience with Cerner or hospital database systems Able to input and retrieve data/information safely and correctly (Cerner)

HEART values

Essential

Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork Demonstrate commitment to place Quality at our HEART

---