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Colposcopy Services Coordinator
2 months ago
Job Overview
The successful candidate will be tasked with delivering exceptional clerical and administrative assistance as part of the Colposcopy Services team within the Gynaecology department.
This role is pivotal in ensuring that a thorough and accessible service is provided, adhering to established national standards for Colposcopy, while collaborating closely with the Colposcopy Coordinator.
Key responsibilities include managing patient referrals and scheduling various types of appointments.
The individual will also be responsible for accurate data entry, ensuring that all information is complete and correctly entered into the Colposcopy Database Systems.
Additionally, the role involves providing administrative support to the multidisciplinary team engaged in the operation of the Colposcopy Services across multiple locations, including assisting with the documentation of MDT outcomes.
The ideal candidate will possess strong interpersonal skills, effective verbal and written communication abilities, and a courteous and professional demeanor.
Primary Responsibilities
- Communicate effectively with staff within and outside the department, maintaining extensive contact with healthcare professionals, patients, and relevant external organizations.
- Handle sensitive and complex information with the necessary tact, empathy, and discretion.
- Address a high volume of inquiries from both external and internal sources through personal interactions, written correspondence, and telephone communications.
- Demonstrate excellent communication skills.
- Collaborate with clinical staff and governance teams as needed.
- Coordinate with external agencies and hospitals to obtain necessary reports and information related to patients.
- Accurately register patient demographic details and record referral information in the Trust's clinical system, facilitating the smooth progression of referrals through the patient pathway.
- Manage changes or cancellations of outpatient appointments for patients via telephone. Assist in the management of the patient tracking list (PTL).
About Our Organization
London North West University Healthcare NHS Trust (LNWH) is dedicated to serving the communities of Brent, Ealing, Harrow, and surrounding areas.
Our workforce of over 8,200 clinical and support professionals caters to a diverse population nearing one million individuals.
We operate major acute services at several key facilities, including:
- Northwick Park Hospital, known for its busy emergency department and comprehensive services, including a top-rated hyper-acute stroke unit.
- St Mark's Hospital, an internationally recognized center specializing in bowel disease.
- Ealing Hospital, a bustling district general hospital offering a wide range of clinical services, including a 24/7 emergency department.
- Central Middlesex Hospital, our planned care site, which hosts various surgical and outpatient services.
As a university teaching NHS trust, we play a crucial role in training future clinicians and integrating research benefits into public healthcare.
Job Requirements
For detailed responsibilities, please refer to the attached Job Description and Person Specification.
Qualifications
Essential
- GCSEs at grade C or above, including English and Mathematics.
Desirable
- NVQ Level 3 in administration or equivalent.
Knowledge and Experience
Essential
- Experience working within a team environment.
- Proficient written and spoken English skills.
- Advanced keyboard proficiency.
- Ability to manage complex on-screen tasks with precision, including email communications.
- Competence in recording data and maintaining databases.
- Experience in minute-taking.
Desirable
- Previous experience in an NHS setting.
- Familiarity with the Cervical Screening Programme.
- Evidence of ongoing professional development.
Skills and Attributes
Essential
- Ability to communicate effectively and accurately with patients and colleagues, both verbally and in writing.
- Capacity to follow instructions and complete assigned tasks efficiently.
- Competence in interacting with the public in person and over the phone.
- Ability to demonstrate a polite and empathetic approach to patients and staff.
- Understanding of confidentiality and data protection regulations.
- Capability to report risk issues to management.
- Ability to work collaboratively within a team and independently as required.
- Skill in prioritizing tasks and adapting to new challenges flexibly.
- Willingness to work across various hospital sites as needed.
- Positive attitude and enthusiasm towards work.
- Punctuality and reliability.
- Strong interpersonal skills with colleagues and staff.
- Initiative and eagerness to learn new skills.
- Ability to perform under pressure.
- Proficiency in computer usage.
Desirable
- Previous experience with Cerner or similar hospital database systems.
- Ability to input and retrieve data accurately and securely.
Trust Values
Essential
- Commitment to the Trust's HEART values: honesty, equity, accountability, respect, and teamwork.
- Dedication to placing quality at the forefront of our services.
