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Community Operational Support Manager
1 month ago
Job summary
The role will provide project and managerial support encompassing a broad range of activities across the Mental Health and Learning Disabilities Care Group.
The role will involve monitoring and reporting of activity and waiting times' information and data.
The role will provide support to the management of medical staffing rotas and management of administrative and clerical staff within the Care Group.
* additional details on attached person JD and job spec details.
Main duties of the job
Provide project and managerial support which will involve providing project management support in a number of areas, evaluating projectoutcomes and providing recommendations for consideration.
Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broadoccupational policies.
Be responsible for the line management of administrative support staff within the designated area of responsibility.
* additional details on attached person JD and job spec details.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
We listen, learn and improve We treat everyone with respect We all work together as one teamWe are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Excellent communication skills are required to communicate and form close working relationships with administrative support teams, Consultants, WelshPAS (Myrddin) Support Team, Care Group Managers, Corporate Information Department, Data Quality Department and external stakeholders including local authority colleagues.
Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
* additional details on attached person JD and job spec details.
Person Specification
Qualifications
Essential
Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge. Postgraduate Diploma or equivalent level of skills, knowledge and experience. Knowledge of Mental Health and Learning Disabilities targets and waiting lists.
Desirable
An understanding of waiting list management. Knowledge of Welsh PAS (Myrddin), FACE, WCCIS, Clinical Portal or Swansea Bay WPAS. Management/Leadership qualification. Project Management qualification.
Experience
Essential
Experience of working within the NHS. Experience in the use of electronic systems/databases. Project management experience with demonstrable outcomes. Experience of working in a busy office environment. Experience of collecting, collating, analysing and presenting waiting list information/data.
Desirable
Experience of managing a team of staff.
Skills
Essential
Customer care focus and confidence in dealing with client information.Keyboard skills with familiarity of Microsoft office software Word, Excel, PowerPoint, and Outlook. Report writing skills. Presentation skills.
Other Role Requirements
Essential
Welsh Speaker (Level 1) or willingness to work towards achieving this level. Flexible to the needs of the service and able to respond to department changes and priorities.