International Commercial Advisor

1 month ago

Smethwick, United Kingdom DPDgroup Full time

Job Description

Purpose of Position

The International Commercial Advisor assists with providing international information, advice and pricing for internal Sales & CRM teams. This also includes lead sourcing and actively promoting new international products and services to new or existing customers. They represent the entire range of DPD Groups International offering, producing reports to support and monitor the growth of our international strategic customers. The also will support external customers through out International experts Desk with our products and services or industry knowledge.

Key Tasks/Areas of Responsibility

To check over and send reports and stats to our international strategic customers

To update customers on international service alerts and notices

Support external customers through the International experts desks with products, services and industry changes

Support with the implementation and set up of our international products and services

To handle inbound and outbound calls, answering inquiries by clarifying desired information, researching, resolving problems, exploring options, providing solutions, locating and issuing information

Ensure all emails that are received into the department are managed within an service level agreement of 24hours

To provide all sales executives and account managers with pricing on all international products and services upon request.

To record and log all pricing enquiries. This also includes the outcome of the pricing once supplied

Update sales personnel and external customers of any country, service, product, competitor information or presentation material

Lead sourcing and actively promote new and additional product and services to new and existing customers

To ensure all pricing enquires and tenders are submitted and completed on time

To monitor, oversee and support international customers who are at risk or are a new customer

As and when required, to support or to be involved in international projects

Prepares and provides stats and data on international customers for reviews and presentations

As and when to support with training, inductions and presenting international information to internal staff or customers

Key Measures of performance

Agreed short term project KPIS

Number of successfully handled emails 

Time keeping

Number of pricing enquiries and the outcome

Upsell and new business revenue to support our international target

Call monitoring 

Strategic customer reports are issued daily before 4pm or by the agreed date / time.

Qualifications

About You

Ideally your career history will be able to evidence success within a telesales, customer services or target driven environment however this is not essential. It would also be advantageous if you have experience within an international distribution and/ or supply chain environment. You will also;

Have excellent communication skills both verbally and written with the ability to work with both internal and external stakeholders. 

Have good organisational and time management skills with the ability to work well under pressure 

Strong administrative skills and computer literate 

Be enthusiastic, motivated, flexible and adaptable to change 

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

Holiday trading Enhanced maternity and paternity package  Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from ’s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends  For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

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