Administrative Assistant
2 months ago
Job summary
The Medicine Department are looking to recruit an Administration Assistant within the Emergency Care Department at the Royal Albert Edward Infirmary, Wigan.
This is an exciting and challenging department which provides support 24 hours / 7 days per week. Post holder will be expected to work under pressure, adapting positively to a busy and demanding workplace. A flexible approach is necessary as this post involves working unsociable hours, weekends, Bank Holidays and internal rotation night duty.
This post is full time hours per week, worked across the following rota:
Early shifts 7am - 3pm / ,Late shifts / 3pm-11pm, Night shifts -
Previous NHS experience would be advantageous.
Main duties of the job
The main duties of this post are to provide a professional administrative service in the Emergency Care Centre. To meet and greet people attending the Reception Area with dignity and respect ascertaining their requirement and respond to those requirements accordingly, reflecting high quality customer care in all daily activities.
Excellent communication skills are essential, as the post holder will deal with distressed patients and relatives. The post involves registration of patients onto the computer system so excellent keyboard skills are required.
About us
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Job description
Job responsibilities
The main duties of this role are
To receive and accurately record onto HIS, Patient Centre & System One all related data for new and follow up attendances to Emergency Care Centre. Update and revise information where necessary. Liaise with personnel from Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times. Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient. Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice. Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis. Booking of appointments for Consultant and Specialist nurse review clinics ensuring all relevant information is input onto HIS and Patient Centre. All clinic outcomes and procedures are recorded in a timely manner. Booking of Urology appointments and sending patient pathways onto relevant department. Forward patients documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy. Formulate, retrieve and track patient case notes as required ensuring safe return of all patient casenotes to the Library. Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines. Record any patients death onto HIS and Patient Centre and forward appropriate documentation to relevant departments. During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary , Wrightington and Leigh Hospitals. To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service. To support and evaluate changes to working practice whilst actively seeking ways to improve the service. Maintain an effective filing system to retrieve Emergency Care Centre documentation using Document Image Processing Software. This also includes offsite storage facilities. Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours. Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved. Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem. Use multiple systems in order to process requests and communicate information to job related stakeholders. Use initiative when dealing with general public in order to manage people expectations and overcome barriers. Work effectively as part of the multi-disciplinary Emergency Care Centre Team. Person Specification
Qualifications
Essential
To be educated to GCSE Standard or equivalent experience
Desirable
To hold NVQ 2 clerical qualification or equivalent ECDL or equivalent IT qualification
Experience
Essential
Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions Recent work experience within an administration / office setting Experience of using IT systems in the workplace
Desirable
Recent work experience within a healthcare administration setting
Skills
Essential
Able to demonstrate keyboard skills with attention to accuracy To demonstrate a good telephone manner Must work well as part of a team but also able to work on own initiative To demonstrate excellent communication skills with all disciplines of staff Good organisational skills To work efficiently to targets and deadlines and able to prioritise and manage workloads Ability to learn quickly and adapt to change in circumstances
Desirable
To deliver high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential
Knowledge of general office systems and protocols in a customer related environment Ability to follow guidelines and procedure Knowledge of IT systems and packages within the workplace Good understanding of customer care practices and procedures
Desirable
Knowledge of the 'Data Protection Act'
Additional
Essential
Flexible / ability to work 24 hour rotational shift pattern Provide cover for annual leave, sickness and bank holidays. Professional appearance and approach Speak English to an appropriate standard relevant to their role, with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation-
Administration Assistant
6 months ago
Wigan, United Kingdom Compbrake Motorsport Ltd Full time**About us** Compbrake Motorsport Ltd is business based in Billinge, Wigan, WN5 7EZ. Overview: We are seeking an organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will provide essential support to ensure the smooth operation of our office. **Responsibilities**: - Perform general clerical duties,...
-
Administration Assistant
5 months ago
Wigan, United Kingdom Hylomar Limited Full timeHylomar has a long history of developing, manufacturing and supplying high performance sealants and adhesives into the aerospace and automotive industries worldwide. All products are manufactured in our factory in Wigan, we have subsidiary companies in Germany and America. We are looking for an administration assistant based in our Wigan office to assist...
-
Administration Assistant
5 months ago
Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full timeProvide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team - Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways. - Undertake high level PAS/CSC input and informatics - Support Consultant PA inclusive...
-
Administrative Assistant
5 months ago
Wigan, United Kingdom Gullco International Limited Full time**About Us**: Gullco has been in the manufacturing industry for 70 years. We specialize in the design, manufacture and implementation of high quality welding and cutting automation equipment. A strong family business environment. **Key Responsibilities**: Answer incoming calls, transfer calls to the appropriate person, and assist callers when necessary....
-
Administration Assistant
5 months ago
Wigan, United Kingdom Stephensons Solicitors LLP Full time**Title: Administration Assistant** **Department: Residential Conveyancing** **Location: Wigan** **Hours: Part Time 21 hours per week** **Salary: £18,527.60 - £18,964.40** - **Are you passionate about delivering excellent administration and want to play an integral role within a highly regarded law firm?**: - **How would you like to work in our...
-
Administrative Assistant
6 months ago
Wigan, United Kingdom Gullco International Limited Full time**About Us**: Gullco has been in the manufacturing industry for 70 years. We specialize in the design, manufacture and implementation of high quality welding and cutting automation equipment. A strong family business environment. **Key Responsibilities**: Answer incoming calls, transfer calls to the appropriate person, and assist callers when necessary....
-
Administration Assistant
5 months ago
Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full timeProvide a confidential, administrative and clerical service to the Fertility team. Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere, Providing a first point of contact for patient accessing services via TeleQ. Provide a high level of Patient Administration System assistance to...
-
Administrative Assistant
5 months ago
Wigan, United Kingdom Snuggledown Full time**Responsibilities** - Perform various administrative tasks to support the efficient operation of the Technical & Quality department - Manage our Product Database and Specification library for use by the Production department - Manage the testing & reporting of raw materials and finished goods in line with customer requirements - Generate & circulate...
-
Business Administration Assistant
4 weeks ago
Wigan, Wigan, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a highly skilled Administrator to provide administrative support for our team in a fast-paced and collaborative environment.Key Responsibilities:Handle incoming correspondence and maintain office supplies and equipment inventories.Prepare and edit documents, reports, and presentations using Microsoft Office.Coordinate meetings, appointments,...
-
Administrative Assistant/receptionist
5 months ago
Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full timeProviding administration support to the Occupational Health Service for Well Being Partners including administration duties, reception duties, appointment booking and general administration duties in support of Occupational Health service delivery. - Create/send out appointment - Create/send out memoranda to managers listing non-attendees for pre-employment...
-
Administration Assistant
5 months ago
Wigan, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Wigan Admin Teams for a Team Administrator. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high quality administration support in an efficient and timely manner. The successful applicant will have excellent...
-
Administrative Support Assistant
4 weeks ago
Wigan, Wigan, United Kingdom Wigan Council Full timeAbout the RoleWe are seeking a highly organized and efficient Administrative Support Assistant to join our team at Wigan Council. The successful candidate will provide administrative and organizational support within the school, with particular responsibility for:Responding to general enquiries from staff, pupils, parents, visitors, and...
-
Administration Assistant
5 months ago
Wigan, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Community Wigan Admin Team for an Administration Assistant working for the Wigan Specialist Community Mental Health Team. The post holder will provide an efficient and effective clerical service to the multi-disciplinary team. The post holder will demonstrate an attitude which respects and values service...
-
Administration Assistant
6 months ago
Wigan, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Community Wigan Admin Team for an Administration Assistant working for the Wigan Later Life and Memory Service. The post holder will provide an efficient and effective clerical service to the multi-disciplinary team. The post holder will demonstrate an attitude which respects and values service users’ and...
-
Senior Administration Assistant
5 months ago
Wigan, United Kingdom Spectrum Community Health CIC Full timeWe currently have 2 vacancies for a Senior Administration Assistant to work within the Wigan and Leigh Integrated Sexual Health Team, to be based at Standishgate Wigan with flexibility to work at all sites including the Leigh Hub. Both posts are permanent, one is full time 37.5 hours per week and the other is part time 25 hours per week. The post holder...
-
Administrator
5 months ago
Wigan, United Kingdom Foodpro Full time**If you have at least 3 years of administration experience, the right to work in the UK and enjoy working at an administrator level, this role could be perfect for you.** **PLEASE DO NOT APPLY UNLESS YOU MEET THE CRITERIA REQUIRED.** **NO AGENCIES REQUIRED** As an Administrator at Foodpro, you will play a crucial role in ensuring the efficient operation...
-
Administrator
5 months ago
Wigan, United Kingdom Foodpro Full time**NO AGENCIES REQUIRED** As an Administrator at Foodpro, you will play a crucial role in ensuring the efficient operation of the business. You will work closely with our New Product Development and Technical departments providing the required level of administrative support. **If you have at least 3 years of administration experience and enjoy working at...
-
Administration Assistant
6 months ago
Wigan, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full timeAn exiting opportunity has arisen within Wigan CAMHS admin Team for an Administration Assistant / Receptionist. The post holder will provide an excellent reception service to our client group, carers and professionals and an effective and efficient administration service to the multi disciplinary team. Main duties will include being the first point of...
-
Administration Assistant
2 days ago
Wigan, United Kingdom Greater Manchester Mental Health NHSFT Full timeJob summary An exciting opportunity has arisen within the Wigan Admin Teams for a Team Administrator. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high quality administration support in an efficient and timely manner. The successful applicant will...
-
Sales Ledger Clerk/administration Assistant
6 months ago
Wigan, United Kingdom Compbrake Motorsport Ltd Full time**About us** Compbrake Motorsport Ltd is business based in Billinge, Wigan, WN5 7EZ. Overview: We are seeking an organized and detail-oriented Administrative Assistant/Sales ledger clerk to join our team. As an Administrative Assistant/Sales ledger clerk you will provide essential support to ensure the smooth operation of our...