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Informatics Technical Specialist

3 months ago

Maidenhead, United Kingdom Abbott Full time

The Opportunity

We have an exciting opportunity for a Informatics Technical Specialist to join Abbott. Reporting into the Informatics Technical Lead this role will deliver installation, configuration, Integration, training and troubleshooting services for our diagnostics products.

This position works out of our Maidenhead location in the Core Diagnostics division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Minimum Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines Relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications. Sound understanding of diagnostics laboratory workflows and related technologies Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies Strong verbal and written communication skills with excellent customer facing capabilities Attention to detail and a concern for quality Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Key Responsibilities

Become a trusted advisor to customers Identify customer needs, propose solutions, and resolve problems Provide feature/ product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service Operational Execute project work plans with a focus on timely completion & risk mitigation Track and report on assigned project aspects on a regular basis Configure and integrate products to customer specifications; deliver training Provide customer support assistance, as needed Revise and keep up to date, all project documents and systems of record Travel will be required for this role across UK/Ireland

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.