Night House Manager

4 weeks ago

Newquay, United Kingdom Watergate Bay Hotel Full time

Do you notice the difference the little things make and go out of
your way to address them? Are you always one step ahead when it comes to spotting problems? Do you have excellent
communications skills? If you’re someone who can elevate the guest experience
at every opportunity, from first contact to final goodbye, then you could be
the night house manager we’re looking for



The role:



As the night house manager, you will oversee the hotel during night time hours, ensuring smooth
operations and conducting night audits to balance financial records. You’ll
handle check-ins, check-outs, reservations, and guest enquiries, providing
friendly and efficient reception services. Additionally, you’ll support and
train team members, sharing knowledge about hotel operations and offering
on-the-job training. Your role also involves ensuring guest satisfaction by
addressing issues promptly and maintaining hotel security. Your dedication and
expertise will help maintain our high standards of hospitality. This role will follow a 4 days on/4 days off pattern.



What your nights could look like:




  • Handle any potential guest-related issues
    quickly and smoothly
  • Oversee and assist in the smooth running of all
    guest-related tasks and issues
  • Have a physical presence at the front desk all
    night
  • Prepare and deliver any room service orders
  • Oversee the night cleaner and ensure all areas
    are being cleaned to the required standard
  • Support the management team with any relevant
    administration tasks as required
  • Any other duties deemed necessary to ensure
    excellent levels of guest services are provided
  • Be guest focused at all times
  • Prepare room keys & information for the
    following day’s arrivals
  • Be responsible for the cleanliness of the
    reception area and the cleaning/maintenance of the open fires.


 



Job skills and requirements:




  • A minimum of two years’ experience in a similar role
  • Previous Front of House experience
  • A demonstrable commitment to high-end guest experience
  • A strong team player with bags of enthusiasm and personality
  • Excellent task prioritisation and delegation
  • Diplomatic nature
  • Ability to work as part of a team


 



What we can offer in return:




  • A
    relaxed, professional place to work in a beautiful location – at one of
    the UK’s most striking beaches
  • A
    welcoming team of like minds, eager to support and encourage each other
  • Excellent
    career prospects in an ever-expanding organisation
  • Special
    rates for you and your friends and family to stay at the hotel
  • Discounts
    on treatments in Swim Club
  • Discounts
    for you and your friends and family at our restaurants: Zacry’s, The Beach
    Hut and Living Space
  • Discount
    at Cubs coffeeshops
  • Discounts
    at Shop on the Beach and other partner businesses
  • Free
    surf lessons, surfboards and wetsuits hire from Wavehunters
  • Team
    social events throughout the year
  • Team
    assistance scheme – a dedicated helpline for support & advice on
    topics from mental health through to managing your finances


From discounted stays to training and development opportunities, we're
all about helping our team achieve their personal and professional goals.
Located on the sunny, sandy, Cornish coast, you'll never be short on
inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.

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