Customer Experience Analyst

2 weeks ago

London, United Kingdom Arch Capital Group Full time

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

As the Customer Experience Analyst, you will be responsible for the following key areas:

Customer Segmentation and Journey Enhancement

Collaborate with business stakeholders to identify and document customer segments and their respective journeys.

Analyse customer journeys to identify pain points and areas for improvement.

Recommend changes to enhance customer outcomes and overall satisfaction.

Communications Testing Framework Management

Oversee the communications testing framework to ensure effective and compliant customer communications.

Collaborate with third parties responsible for testing high-risk communications to ensure accuracy and regulatory compliance.

Work with the peer review panel to test medium-risk communications, providing valuable insights for improvements.

Partner with the business to identify areas requiring remediation in communications and processes.

Provide support and guidance to implement necessary changes to ensure customer-centric communications.

Data and Insights Collaboration

Collaborate with the wider team to understand data requirements and deliver valuable customer insights through data analysis.

Proactively monitor customer outcomes, identify risks, and feed back to the wider business on lessons learned.

Skills / Competencies

Ability to multi-task and be highly organised.

Strong track record of working collaboratively to deliver successful outcomes.

Ability to communicate effectively at all levels.

A proactive and self-motivated individual with a passion for delivering positive customer outcomes.

Qualifications

Minimum A level standard preferred

University degree (or similar) desirable

Experience

Working knowledge of FCA conduct/customer requirements

Working knowledge of improving customer experience

Experience in insurance

Experience in the Lloyd’s market preferable but not essential

Prior experience with communications testing and customer experience environments preferable

  • Customer Experience Analyst

    2 weeks ago

    London, United Kingdom McNeil & Co. Full time

    Customer Experience Analyst page is loaded Customer Experience Analyst Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R24_484 With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to...

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Customer Analyst

    4 weeks ago

    London, United Kingdom Harnham Full time

    **SENIOR CUSTOMER ANALYST** **£50,000 - £60,000** **LONDON** This is a great opportunity to join a leading retailer as a Senior Customer Analyst! **THE COMPANY** This company is a leading retailer with multiple well-known brands, across a range of global markets. The data function has been on a really exciting journey recently, and they are keen to...

  • Business Analyst

    1 week ago

    London, United Kingdom Inara Full time

    Job DescriptionJob title: Business Analyst (Digital Marketing & Customer Experience)Industry: Travel & TechnologyLocation: London (hybrid, in the office 2 / 3 days a week)Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning...

  • Business Analyst

    4 weeks ago

    London, United Kingdom Inara Full time

    Job title: Business Analyst (Digital Marketing & Customer Experience)Industry: Travel & TechnologyLocation: London (hybrid, in the office 2 / 3 days a week)Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning across 70...

  • Business Analyst

    4 weeks ago

    London Area, United Kingdom Inara Full time

    Job title: Business Analyst (Digital Marketing & Customer Experience)Industry: Travel & TechnologyLocation: London (hybrid, in the office 2 / 3 days a week)Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning across 70...

  • Business Analyst

    4 weeks ago

    London Area, United Kingdom Inara Full time

    Job title: Business Analyst (Digital Marketing & Customer Experience)Industry: Travel & TechnologyLocation: London (hybrid, in the office 2 / 3 days a week)Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning across 70...

  • Business Analyst

    4 weeks ago

    London Area, United Kingdom Inara Full time

    Job title: Business Analyst (Digital Marketing & Customer Experience)Industry: Travel & TechnologyLocation: London (hybrid, in the office 2 / 3 days a week)Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning across 70...

  • Business Analyst

    3 weeks ago

    London Area, United Kingdom Inara Full time

    Job title: Business Analyst (Digital Marketing & Customer Experience) Industry: Travel & Technology Location: London (hybrid, in the office 2 / 3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with a portfolio of 30 esteemed brands, spanning across 70...

  • Senior Customer Insight Analyst

    5 days ago

    London, United Kingdom Harnham Full time

    **SENIOR CUSTOMER INSIGHT ANALYST** **£40,000 - £50,000** **LONDON** An innovative tech company is looking to hire a Senior Customer Insight Analyst to work in a really exciting client-facing role. **THE COMPANY** This is an exciting tech company that works with some of the biggest names in the telecommunication and technology space. This company's...

  • Guest Experience Agent

    4 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Senior Customer Analyst

    5 days ago

    London, United Kingdom Pontoon Full time

    Senior Customer Analyst 6 Month Contract London/Windsor Remote Working Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that's what we stand for at Pontoon Solutions. We care about making the future work for everyone. And that starts with our own people. Our culture is entrepreneurialand inclusive, and we...

  • Junior Customer Success Analyst

    2 days ago

    London, United Kingdom Arc IT Recruitment Full time

    Junior Customer Success Analyst Fully Remote to £26k We are seeking an aspiring UX researcher / customer success manager / business analyst to join a successful software house with a strong focus on customer satisfaction and innovation. You will the first point of contact for customers, ensuring they receive the best possible experience and value from our...

  • Customer Success Analyst

    6 days ago

    London, United Kingdom Radar Full time

    Job DescriptionAt Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant...

  • Customer Success Analyst

    1 week ago

    London, United Kingdom Referment Full time

    At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant team. Job...

  • Customer Success Analyst

    1 week ago

    London, United Kingdom Referment Full time

    At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant team. Job...

  • Customer Success Analyst

    1 week ago

    London, United Kingdom Referment Full time

    At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant team.Job...

  • Customer Success Analyst

    1 week ago

    London, United Kingdom Referment Full time

    At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant team. Job...

  • Customer Success Analyst

    1 week ago

    London, United Kingdom Referment Full time

    At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our vibrant team.Job...

  • Customer Success Analyst

    3 hours ago

    London, United Kingdom Radar Full time

    Job Description At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fresh perspective and a background in STEM to join our...