Senior Customer Analyst

3 weeks ago

London, United Kingdom Pontoon Full time

Senior Customer Analyst
6 Month Contract
London/Windsor
Remote Working
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that's what we stand for at Pontoon Solutions. We care about making the future work for everyone. And that starts with our own people. Our culture is entrepreneurialand inclusive, and we are united by our passion for making a difference in the world of work.
We are happy to be recruiting for one of our high-profile utilities clients. They are currently looking for a Senior Customer Analyst to join them for an initial 6 month contract working on a remote basis.
Job Description Summary:
My client is undertaking an exciting digital transformation to become the UK's leading energy supplier and being data-led in their decision making is at the heart of the transition to the new energy platform. Understanding the behaviour and attitudes of theircustomer base is critical to building market leading journeys and experiences that both meet their customers' expectations and also achieve their cost-to-serve ambitions. As a Customer Analyst you will be key in transforming their data into actionable recommendationsthat drive the strategy of the new energy business.
Role Overview:
As a member of the Analytics practice you will design, plan and deliver a roadmap of analysis and data science activity to understand customer behaviours, value and other attributes to support customer strategy development, CX and journey improvement and optimisebusiness performance.
Key Accountabilities:

- Develop rich customer insights and understanding through deep analysis of customer behaviours, attitudes, value and other attributes
- Analyse data sets and extract actionable insights
- Collaborate closely with colleagues in Research & Insight to deliver a 360 view of the customer
- Design and develop algorithms turning raw data into useful information
- Create statistical models usable in products or business decision making
- Obtain datasets from other teams, manipulate them based on requirements and ensure results are communicated to relevant teams
- Translate and understand business problems into requirements, and support Customer Strategy development, Customer Engagement activity, CX & journey improvement and business performance (including Marketing Effectiveness)
- Manage and proactively drive a pipeline of Analytics and Data Science activity across a combination of business problem solving and new capability development
Values & Behaviours:

- Drives results in a fast-paced changing environment
- Structured and methodical problem solving with an eye for detail and precision
- Thrives within uncertainty, takes decisive action and learns from mistakes
- Always strives to do better for our customers
- Curious and actively challenges the status quo to deliver better outcomes
- Brings energy to what they do and collaborates for the right result
- Open mindset, hungry for new challenges to meet business needs and develop professionally
Work Experience & Functional/Technical Skills:

- Strong applied mathematics and coding skills e.g. SQL, Python/R and Jupyter notebooks Data visualisation; Tableau, Power BI
- Exposure to DB and data technologies e.g. MS Azure, MySQL, Kafka, Spark, Power BI, Amazon Athena, Redshift
- Machine Learning; Pattern Recognition Statistics and probability, Signal processing Software development skills (able to prototype algorithms and run models on large data sets e.g. AWS Sagemaker & Jupyter notebook, Databricks)
- Adobe Analytics or equivalent digital analytics experience

**Location**:
This is a remote working role, with a requirement to work from either the London or Windsor office approximately once a month
Working hours:
Standard working hours with some flex where required
Pontoon Solutions are an equal opportunities company

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