Patient Services Co-ordinator

2 months ago


Alfreton, United Kingdom Parkside Surgery Full time

Job summary

Parkside Surgery is looking for new team members to join the practice team. If you like working in a friendly, supportive but very busy environment then we may be the place for you.

Previous experience in general practice is desirable but excellent customer service experience is essential. You must be able to work under pressure, meet service demands but remain calm and polite at all times.

You must be available to work between 8am and

Overtime may also be available.

Please see the surgery website - for more information about the surgery.

Main duties of the job

The post holder will be responsible for:

Greeting patients, attending to their requests forappointments, prescriptions, and dealing with other queries, using the computer

Dealing with telephone calls, redirecting them asappropriate

Action tasks in line with practice protocol

Recording information onto the computer

Scanning and coding information from letters intopatient records

Recording requests for repeat prescriptions bypatients

Maintaining compliance with all Practice policiesand procedure, available in hard copy or electronic copy and ensuring awarenessof where to find them.

Maintaining flexibility to assist in holiday andsickness cover

Any administrative tasks as required

Chaperone patients (when required and with theappropriate training)

Processing prescription requests using EPS2/FP10s

About us

Friendly, forward-thinking practice with a supportive management team PMS list size approximately 10,700 5 partners, 4 salaried GP Training practice for GP registrars and medical students Work with the ARCH PCN home visiting service Clinical Pharmacist and Pharmacy Technician attached to the Practice MH GPA's attached to the practice Excellent nursing and healthcare assistant support Allied community team including District Nurses, Community Matron, Midwife, Care Co-ordinator, Social Prescribers We work closely with our PCN colleagues (8 other local practices Alfreton, Ripley, Crich and Heanor) SystmOne clinical system CQC rating of good in all areas Located in Alfreton Primary Care Centre Job description

Job responsibilities

The post holder will provide a comprehensive and efficient reception andadministration service to the Practice to enable it to run effectively. Theability to work under pressure and provide a high quality service is essential.

Person Specification

Qualifications

Essential

Good standard of education, GSCE English grade C or above Customer Service/Receptionist experience ideally in a medical setting. Good IT/keyboard skills

Desirable

Experience of SystmOne

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