Account Management Team Lead

4 weeks ago


London, United Kingdom Deliveroo Full time

The role of the Team Lead is to manage a team of Flemish speaking Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g. pitching growth opportunities, building relationships)

We offer hybrid working two days a week and you will report to the Head of Account Management EU.

Responsibilities

Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experienceWill directly manage a team of 10-15 with varying levels of expertiseResponsible for recruitment, reward and development of your own teamEstablish a performance management framework for the team

Accountabilities

Motivate the team to maintain high morale, low absenteeism and turnoverManage resources and prioritise workloads within the AM department to ensure achievement of targetsCoach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality teamMonitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the teamEnsure quality staff are recruited into the department by interviewing and other recruitment tools together with HRPartner with Learning and Development to ensure content of training materials and programmes is of maximum value to staffRepresent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are representedProvide accurate management information reports within deadlines to assist management and other departments in meeting their goalsResearch and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer serviceRelevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understoodWork with other managers and stakeholders to ensure Account Managers receive development and technical support they need

Skills Required

Demonstrated management role of 2 years +Experience managing teams of over 10 peopleExperience within an Account Management or Sales Management environment at a supervisory levelExcellent planningTechnical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferableFluency in Flemish and English

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

Please click to view our candidate privacy policy.



  • London, United Kingdom Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • London, United Kingdom Hornbychapman Ltd. Full time

    We are currently seeking a skilled Fund/Investment Accountant Lead to join our client’s Securities Services team in the Middle East. This role, is based in Riyadh with responsibilities central to the design, implementation, and operational support of Fund Accounting (FA) and Investment Accounting (IA) for Listed and Private Capital structures. The...


  • London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Transactional Finance – Senior Operational Lead on a 3-6 months contract with a possibility of further extension. The role is part time – 3 days/week. To provide senior management support to the head of service for the operational delivery of accounts payable and...

  • Account Director

    1 month ago


    London, United Kingdom SQLI Full time

    SQLI UK & ME is a leading digital commerce & services company that specialises in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East. We are dedicated to helping our clients thrive in the digital age by offering innovative solutions in e-commerce, digital marketing, and technology consulting. SQLI UK &...

  • Management Accountant

    1 month ago


    London, United Kingdom Arlington Resource Management Full time

    **Hybrid - Management Accountant - new role in expanding P/E backed Software business** Our client, an acquisitive international SaaS based in Central London, is growing rapidly and has created a new role for a Management Accountant covering its London operation and its two international offices. Working closely with the CFO, FC and key business...


  • West London, United Kingdom Team Jobs- Commercial Full time

    National Account Manager Grocery £52-£55 + £5K Car Allowance + 20% Bonus + Benefits Hybrid/Home with 2 x days a week required in the HO West London Working for a well-known leading food brand I am looking for a National Account Manager to lead on 3 of the main Grocery Accounts. My client is very open to candidates from FMCG Food and Non Food...


  • London, United Kingdom Deliveroo Full time

    The role of the Team Lead is to manage a team of Account Managers (AMs) and assist the Head of Department to guide the SMB (small/medium sized business) Account Management Team to success. You will be responsible for SMB restaurant growth by assisting AMs through coaching on commercial (e.g. contract negotiation) and client-facing best practices (e.g....


  • West London, United Kingdom Team Jobs- Commercial Full time

    National Account Manager Grocery£52-£55 + £5K Car Allowance + 20% Bonus + BenefitsHybrid/Home with 2 x days a week required in the HO West LondonWorking for a well-known leading food brand I am looking for a National Account Manager to lead on 3 of the main Grocery Accounts.My client is very open to candidates from FMCG Food and Non Food backgrounds...


  • London, United Kingdom Just Eat Takeaway.com Full time

    All about this role:The Strategic Accounts team has successfully grown over the past 18 months to become a vital component of our strategic objectives within the UK. Over this short period, the team has successfully partnered with many of the leading global, national, and regional brands operating in the UK and have onboarded thousands of branded restaurant...

  • Account Director

    2 weeks ago


    London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Account Director | Globally Leading OOH Agency| London Delighted to announce Harmonic are partnering with a Globally nouned, award wining Out-of-Home agency in their search for an Account Director to join the biggest and most impactful team in the agency. As far as benefits and company culture go, they have won numerous awards championing their...

  • Account Director

    2 weeks ago


    London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Account Director | Globally Leading OOH Agency| London Delighted to announce Harmonic are partnering with a Globally nouned, award wining Out-of-Home agency in their search for an Account Director to join the biggest and most impactful team in the agency. As far as benefits and company culture go, they have won numerous awards championing their...

  • Account Director

    1 month ago


    London, United Kingdom Media IQ Recruitment Ltd Full time

    Subscriptions Account Director - leading business intelligence platform (retail sector) BI / SaaS / Research / IT Contract Type Permanent Media IQ - GP/SAD6 Do you have 6+ years business intelligence sales experience? Are you a strategic thinker with a proven track record of growing accounts? A specialist business intelligence...

  • Team Lead

    4 weeks ago


    London, United Kingdom Harnham Full time

    CUSTOMER EXPERIENCE LEAD (QUAL) Harnham is working with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise in Qualitative Research The Customer Experience Lead will have the following responsibilities: Lead a team in delivering actionable insights to drive business...

  • Account Manager

    1 month ago


    London, United Kingdom Media IQ Recruitment Ltd Full time

    Account Manager (display team) - leading b2b media corporation Contract Type Permanent Media IQ-Display12031 Do you have media sales experience? Want to work in a friendly, dynamic and innovative media environment? A global media corporation with a number of leading b2b brands spanning a variety of sectors. Employees benefit from a dynamic,...

  • Team Manager

    4 hours ago


    London, United Kingdom Urbanberry Recruitment Ltd Full time

    If you're looking for an opportunity to utilise your exceptional Account Management skills AND take the lead in managing a small team, we've got a great new role that could be for you! Our client is a TMC that has global reach, superb in house technology and strong core values that sit at the heart of everything they do. We're helping them to find an...


  • London, United Kingdom Takeaway Full time

    Ready for a ChallengeThen Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of...

  • Senior Manager

    1 month ago


    London, United Kingdom Total Management Group Full time

    About Us Total Management Group is one of Europe’s fastest-growing companies and widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding candidate to join our fast-growing travel division, Total Management Travel. With a wealth of experience behind us, synergistic supporting services and our...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    Providing hands-on, telephone and email responses to customer enquiries on a daily basis - Overseeing the handling of major client account orders and delivery schedule - Handling requests for telephone and email quotations and technical information For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram – BurtonBoltonRose, Facebook –...

  • Account Director

    1 month ago


    London, United Kingdom TripAdvisor LLC Full time

    About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore—everything from simple tours to extreme adventures (and all the niche, interesting stuffin between)—making memories that will last a lifetime has never...


  • London, United Kingdom The Great & The Good Full time

    It's a creative shop that has long been renowned for its brilliance, strong client base and positive working culture. It's an exciting time for the agency and as such we are on the hunt for a new business lead or growth-focused Account Director to take a key role in driving the agency's continued success. This is a perfect next step for anyone who enjoys...