PIA Coordinator

4 months ago

Great Sankey, United Kingdom United Living Group Full time

Company Description

United Living Infrastructure Services is made up of our three subsidiaries, United Living Energy Limited, United Living Water Limited and Great British Communications.

There's never been a better time to join Great British Communications; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.

Job Description

Purpose

To be responsible for administration duties in order to close due to expire NOI’s with Openreach across opportunities nationwide on behalf of our clients and assist in the day to day maintenance of the NOI journey and eventually learn how to place orders with Openreach directly using their portal. Updating Openreach Systems. Accessing PIA Criteria Portal with requests for areas of work. Tracking & reporting the progression of orders.

To assist in the completion of Build Completion Packs to be returned to the client once a build is complete. Collect all photo evidence through subcontractors and complete weekly progress meetings.

To provide support to the PIA Manager, ULC project team and subcontractors.

Complete weekly whereabouts to Openreach to verify where we will be working the week ahead, and amend any where needed through daily updates from subcontractors.

Job Description

Co-ordinate all tasks in regards to PIA and NOI’s. Close NOI’s where needed gathering all evidence in a timely manner in order to adhere to SLA/KPI Gather evidence needed for Network adjustments to be submitted to BTOR. Produce reports on all tasks when required Assign updates to ULC & partners where needed and where may effect build. Complete Build Completion Packs within set SLA's. Complete Whereabouts within set SLA's. Work with the Project Team to ensure the works are completed within the set time frames, all the relevant paperwork/photos are received from site, including regular contact with partners also. Submitting daily and weekly whereabouts to the Client and the Openreach portal. Provide timely and accurate responses to internal and external enquiries from both the partners and the Project Team General support administration as requested. Progress meetings Any other duties as assigned

Health and Safety Responsibilities

Set a good example to others by working safely Take reasonable care of yourself and any other person who may be affected by your actions and omissions Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.

Personal Skills

Able to work on own initiative and as part of a team and independently.  Organised Time management / ability to work to deadlines Attention to detail Good telephone manner and communication skills Problem-Solving skills, and positive outlook Self-motivated and proactive Able to develop, establish and maintain customer and internal relationships Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions where appropriate.

Qualifications

Technical Skills

Good level of IT skills including excel, and other Microsoft packages Experience of working in the Telecommunications or similar industry Adept at manipulating client tools/reports on a regular basis Openreach Portal, Build Completion & Business Central skills are advantageous but not essential IT Qualifications

Additional Information

Benefits:

Bike to work scheme Company pension Life insurance Private medical insurance Wellness programmes

Additional Information:

Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry

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