Pia Blockage Coordinator

**Company Description**
United Living Infrastructure Services is made up of our three subsidiaries, United Living Energy Limited, United Living Water Limited and Great British Communications.

There's never been a better time to join Great British Communications; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.
**Job Description** Purpose**

To be responsible for reviewing and submitting A55's for blockages found to Openreach across all opportunities. Gathering all photo evidence needed in order to submit to Openreach correctly first time. Updating Openreach Systems. Accessing PIA Criteria Portal with requests for areas of work. Tracking & reporting the progression of orders.

To work closely with the PIA & Operations team in order to meet deadlines, and ensure the build runs smoothly through the blockage process, identifying anything that may effect this and working to prevent future occurrences.

To provide support to the PIA Manager, GBC project team and subcontractors.

Create and share work and keep up to date trackers, giving regular updates when needed to show the progress so far.
- Co-ordinate all tasks in regards to PIA blockages in a timely manner in order to adhere to SLA’s,
- Produce reports on all tasks when required
- Assign updates to GBC & Subcontractors where needed and may effect build.
- Work with the Project Team to ensure the works are completed within the set time frames, all the relevant paperwork/photos are received from site.
- Provide timely and accurate responses to internal and external enquiries from both the Subcontractors and the Project Team
- General support administration as requested.
- Working with the Senior delivery managers and Fibre operations manager to ensure we can deliver to the clients expectations
- Progress meetings
- Any other duties as assigned

**Health and Safety Responsibilities**
- Set a good example to others by working safely
- Take reasonable care of yourself and any other person who may be affected by your actions and omissions
- Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment
- Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.

**Personal Skills**
- Able to work on own initiative and as part of a team
- Organised
- Time management / ability to work to deadlines
- Attention to detail
- Good telephone manner and communication skills
- Problem-Solving skills, and positive outlook
- Self-motivated and proactive
- Able to develop, establish and maintain customer and internal relationships
- Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions _where appropriate._

**Qualifications** Technical Skills**
- Good level of IT skills including excel, and other Microsoft packages
- Experience of working in the Telecommunications or similar industry
- Adept at manipulating client tools/reports on a regular basis
- Openreach Portal, Build Completion & Business Central skills are advantageous but not essential
- IT Qualifications

**Additional Information**

**Benefits**:

- Bike to work scheme
- Company pension
- Life insurance
- Private medical insurance
- Wellness programmes

**Additional Information**:

- Previous experience working on the Openreach portal is preferred but not essential as full training will be provided.
- Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets
- This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office
- Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry