Procurement Manager
Found in: Talent UK C2 - 3 weeks ago
The Role
Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish pipe line for 2025 supporting the strategic direction of Sky. The role will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team
Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG.
The Corporate and Business team is part of the Enterprise Procurement function, reporting into Comcast. We’ve evolved Procurement to better leverage our spend with Comcast (combined spend $19bn) and across Sky markets. This combined approach will enable our people to potentially work on projects relating to Comcast, NBC U as well as Sky specific matters.
Core Activities
Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25
Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether a business case will exist for successful delivery.
Produce required RFP documentation, with required inputs on business requirements and outcomes needed.
Formulate commercial options required from vendors, with reference to leading external best practices – incentivising customer delivery, operational performance and required efficiencies.
Lead overall contractual negotiations and completion, with selected vendor, subject to CSG acceptance and business case.
Evaluate required KPIs, incentive-based models, customer NPS measures as part of overall contract completion – based on external best practice and what is feasible as part of CSG operational delivery.
Define required governance and vendor management approach to ensure successful delivery, through formulating options with CSG and Procurement leadership.
Partner with our stakeholders
Be able to build, maintain and influence stakeholder relationships ensuring clear alignment between strategic business plans and Procurement’s direction.
Be able to work closely with procurement and business colleagues across the wider Group, including teams in Italy, Germany, and USA.
Through consulting with the appropriate business areas, lead negotiations with key strategic
Industry Experience
Procurement experience in out sourcing and within Customer Con tact centre environments
Knowledge of vendor management and able to partner bringing innovation and customer-based out comes in conjunction with stake holders
Experience of working in a global / pan-European function, being able to manage varying demands and needs within a single project.
Skills & Behaviours
Highly motivated professional with a proactive approach
Excellent relationship building/management skills
Excellent negotiating skills and commercial acumen
Excellent organisational and presentational skills
Excellent prioritisation and project management skills
Excellent decision making on more complex & demanding issues.
Creative thinking – initiative and enthusiasm in finding new sourcing approaches to balance operational and
Ability to manage variety of projects and the associated expectations.
Display enthusiasm and self-motivation to overcome obstacles and demonstrate a positive approach in the face of difficulty whilst encouraging the same approach in others.
Long-term strategic vision / under standing to help balance immediate requirements against longer-term needs
Qualifications
Bachelor’s Degree or Equivalent
Procurement qualification ( CIPS)
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Sky Q, for the TV you love all in one place.
The magic of Sky Glass at an exclusive rate
A generous pension package.
Private healthcare
Discounted mobile and broadband.
A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
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