Technical Customer Service Advisor

4 weeks ago

St Albans, United Kingdom ARL Recruitment Ltd Full time

Overall objective and scope:

Our client, a leading manufacturer of high-end kitchen sinks and accessories is seeking a professional and committed, technical services representative to support their customer service offering throughout their UK operations. The key objectives of the role are to Responsibilities will also include welcoming/assisting visitors to the Business Experience Centre on site.

Key Duties and responsibilities:

  • Providing effective customer service and support to the company's external and internal customers over the telephone or via email. This may involve 3 ways conversations with both the customer, end consumer and customer service advisor.
  • Deal with incoming customer and consumer enquiries for predominantly spare parts.
  • Placing customer orders on the SAP system.
  • Booking of service repairs and liaising with engineers.
  • Preparing quotations and pro-forma invoices.
  • Handling invoice/collection queries.
  • Complaint handling and conflict resolution.
  • Advising customers of any order delays.
  • Liaising with other internal departments involved in the customer service process.
  • Welcoming/assisting visitors to the Business Experience Centre on site.

Key Skills:

  • Minimum 2 years customer service experience, with retail (customer facing) experience.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Word and Excel.
  • A knowledge of using exploded diagrams of finished products along with the respective Bill of Material would be advantageous.
  • Numerate.
  • Previous experience using SAP is desirable.

Person Specification:

  • Professional and committed approach and attitude.
  • Team player, with ability to work on own initiative.
  • Able to remain calm and work well under pressure.
  • Solution focussed with a sense of urgency.
  • Can do, will do attitude Drives for results and positive outcome.
  • High levels of attention to detail, and accuracy.
  • Proactive, with ability to multi-task and manage time effectively.

Specific Training Requirements:

The ideal candidate will be qualified to A level standard (minimum). SAP experience desirable (or other similar system)

We value diversity and always appoint on merit.

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