Customer Service Advisor
2 weeks ago
Are you a customer centric individual who enjoys customer interaction while offering outstanding customer service?
Do you have a good understanding of sports and are keen to work in an inclusive, ambitious, and vibrant environment?
CCP has been asked by an established and unique betting brand to assist them with the appointment of a Customer Service Advisor to join their dynamic office on a full-time basis. This is an exciting brand on an ambitious journey, innovative ideas are embraced with genuine opportunities to progress. As this exciting sports and finance betting brand continues to expand, Customer Service Advisors continue to play an integral part in the improvement of their products and services.
The modern office is located in Central Hertfordshire, with onsite parking and easy commutes from nearby stations. There is a hybrid working option offering you the chance to split your time working from home and in the well-equipped office, however, this close-knit team opt to work in the office full time.
To be considered for the Customer Service Advisor role you will:
- Demonstrate a high level of communication skills, both verbal and written, in a timely and accurate manner.
- Look to continually improve and be receptive of feedback and suggestions.
- Possess good sporting knowledge and knowledge of major sporting events.
- Good numeracy and literacy skills.
- Be able to offer a flexible working schedule, including evenings, weekends, and bank holidays.
- Ideally have experience working in a contact centre environment.
**Benefits**:
- Highly competitive salary.
- Market leading bonus scheme.
- 25 days holiday, increasing to 30 after 2 years.
- Generous life assurance.
- Regular social events.
- Private parking.
- Pension.
- Private health care.
- Various discounts for gyms, travel, and cinema tickets.
- Sabbatical after 10 years of service.
Given the nature of the role and industry, availability and flexibility are essential to cater for various sporting events. Shifts would fall between 7:30am - 10:00pm, including weekends and bank holidays.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- St Albans: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you confirm your flexibility around the working schedule as highlighted in the advert?
**Experience**:
- Contact Centre: 2 years (preferred)
Work Location: Hybrid remote in St Albans
Reference ID: TC-9837-ES2
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