Operational Services Administrator

2 weeks ago

York, United Kingdom Nimbuscare Ltd Full time

Job summary

We are seeking to appoint an Operational Services -Administrator to work as part of the Operational Services Team. This key roleis vital to provide administrative support and contribute to the delivery ofservices.

Working directly with the Operational ServicesTeam, you will act as first point of contact in answering calls and assist theteam in day-to-day administrative tasks, including referrals, tasks and liaisonwith patients.

The successful candidate will bepatient focused at all times with an exceptional attitude to patient care

Main duties of the job

Duties may be varied from time to time under the direction of the Operational Services Service Lead.

Duties include:

Provide administrative support undertaking tasks on S1, referrals, clinical coding, clinical admin support.

Liaise with patients face to face or via telephone when necessary to book/cancel appointments, answer queries or signpost.

Provide admin support for the wider organisation when required.

Computer data entry/data allocation and collation; processing and recording information.

Filing and retrieving paperwork both manually and electronically. To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

About us

Nimbuscareis a not-for-profit organisation that aims to be a collaborative and agileprovider that cares for its people and patients. Nimbuscare is based in Yorkand is owned by all the practices in the city, however we deliver services overa wider footprint.

Whoare we

Wedeliver Urgent Care services in collaboration with the hospital and GP practicesin York, Scarborough, Whitby, Malton and Selby. We also provide community-basedfrailty care, which focuses on treating people in the community where we can.We also aim to shift services into the community where possible, for exampleour community diagnostic centres run in partnership with the Acute Trust.

We arecommitted to contributing towards a better NHS based on equity, fairness,innovation, collaboration and quality.

We arepart of the system, and we are here to stay.

Nimbuscareis committed to improving the diversity of its workforce to better reflect thecommunities we serve. We welcome applications from everyone and work to promotean inclusive supportive culture that values and celebrates our differences.

As aDisability Confident Committed employer disabled applicants who meet theessential criteria for this job are guaranteed an interview.

Pleasenote Nimbuscare does not hold a license to sponsor any visa applications and weare unable to provide any advice about visas.

Job description

Job responsibilities

Salary £23000

Hours Monday, Thursday & Friday 09:00-17:00

Permanent

Main Duties and Responsibilities:

Duties may be varied from time to time under the direction of the Operational Service Manager, dependent on current and evolving Nimbuscare contracts:

Provide administrative support Computer data entry/data allocation and collation; processing and recording information. Filing and retrieving paperwork both manually and electronically. Participate in meetings as required. Provide administrative cover in the event of holiday and sickness Manage and prioritise own workload. Recognise and work within own competence. To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders To demonstrate a competent level of interpersonal skills when providing information Provide payroll support with invoice processing Provide administrative support with monthly reporting submissions Support with rota fill / clinical staffing where appropriate Liaise with patients when requested to do so and where necessary

Business responsibilities:

Maintain ethos and culture of Nimbuscare Limited. Positively promote Nimbuscare Limited both in and out of the workplace Attend educational and staff meetings as requested. To support the introduction of new working processes to optimise quality. To build and maintain relationships with relevant personnel

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development. Make effective use of learning opportunities within and outside the workplace Undertake mandatory and statutory training as required.

Team working:

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Operational Services Manager or Directors.

Person Specification

Qualifications

Essential

Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Experience

Essential

Experience in working with clinical SystmOne Ability to work to high standards of accuracy Excellent attention to detail Good numeracy administrative and organisational skills Computer literate with experience using Excel and Word Excellent customer service skills Excellent telephony skills Understand and observe strict confidentiality Ability to meet targets and deadlines

Desirable

Experience of working within the NHS or general practice.

Competencies, qualities and attributes

Essential

Competent in using Microsoft Office Good written and verbal communication Work well under pressure Able to work as part of a team Able to work unsupervised Able to use own initiative. Be self-motivated Able to listen and empathise Hard working and willing Flexible and adaptable, able to work according to changing need Enthusiastic Commitment to professional / personal development

Other

Essential

Ability to travel across various sites when required

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