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Conference Assistant

2 months ago

Surbiton, United Kingdom EMCOR UK Full time

Duties/Responsibilities

Location: Lancaster House, PE29 6XU

Salary : £24,960 per annum

Working hours: 07:00 - 16:00 Monday to Friday (can take 30 minutes lunch to finish at 15:30)

Benefits : 20 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

To ensure delivery of the conferencing service to the customer as per EMCOR’s contractual obligations (in line with KPIs)
What you’ll do:  

Managing a high-quality customer focused Conference and Meeting Room service, providing support across the site Completing regular housekeeping checks throughout the Conference and Meeting room complex to deliver a seamless meeting room experience to all internal and external users Ensuring the rooms are managed and maintained to a high standard Liaising closely with catering, IT and maintenance teams to provide any support required Setting and re-setting of conference and meeting rooms in a timely fashion. Ensuring that during the working day, meeting rooms are clean, tidy and available for use Be the first point of contact for all meeting room issues, providing timely response and co-ordination of remedial works Reporting faults immediately through the FM Helpdesk Advising users on meeting room usage and suitability and provide front line technical support and replacement of meeting room consumables Communicate with customers face-to-face and/or over the telephone to ensure a professional and polite service delivery To assist building 5 receptionists, mailroom and the logistics team with their duties as and when required. Job role involves ensuring all meeting rooms are prepped and ready for use, cleaned down following meetings. Some technical assistance on video conferencing may be required, but only low level. Ensure all meeting space kitchens are fully stocked for the day Any ad-hoc cleaning which may be required is completed. Would be covering reception at points - Lunch breaks etc

Who you’ll be:

Good time management skill and a methodical approach An eye for detail with a good work ethic A customer focused approach, exhibiting a reliable and responsible attitude Ability to work on own initiative within a multi-disciplined team Smart, presentable appearance The post holder will be articulate and possess good communication skills. They will be able to display an ability to communicate to staff, colleagues and customers at all levels. The candidate will be able to demonstrate a capacity to work well within a team and show resilience when working under pressure The candidate will be adaptable and flexible and have a customer-focused approach to work High calibre IT skills and presentation capability High Level of understanding of customer service excellence and the ability to deliver quality service


At EMCOR UK, we embrace and celebrate diversity in all its forms. 
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.

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Benefits

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