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Senior Desktop Engineer

4 months ago

Edinburgh, United Kingdom Dexcom Full time

Summary:

This position will have responsibility for ensuring the smooth operation, maintenance and optimisation of computer systems within the region and as part of the wider IT function globally.

Key responsibilities include working with MECM, MS in-tune and related systems. We are a relatively small EMEA based team but form part of a much larger IT team that spans multiple locations across the world. Effective collaboration and the ability to communicate efficiently with those in other time zones is essential.

Essential Duties and Responsibilities:

Candidates must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of Active Directory, Group Polices, Powershell, LDAP, Microsoft MECM or other similar tools. Provide subject matter expertise in enterprise IT systems MECM, JAMF platforms in a complex and predominantly Windows 10/11 environment, with some Apple IOS devices. Configuration, support, administration and monitoring of the following: Microsoft Infrastructure – AD, Access & Security (GPOs, File & Print) Desktop support – Primarily Windows 10/11 with some Apple Server Hardware & Operating Systems (Dell, Windows) Deliver action plans to your Manager on how performance standards will be met.  Establish exceptional relationships with various departments, consultants, external agencies and leadership resulting in increased process efficiency, improved communication, and reduced cycle time.  Maintaining robust records on lifecycle management including asset management, inventory control and so on that will stand up to ISO audit

Required Qualifications/Education:

Significant hands-on experience in Application packaging (JAMF / Intune) is essential. Relevant work experience including but not limited to hands-on hardware troubleshooting experience; ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware. Solid experience of working with windows imaging technologies, Microsoft System Centre/MECM Solid experience of working with Microsoft Intune Excellent troubleshooting technique and knowledge. Deep understanding of an ITIL compliant environment, and some experience of Servicenow for all aspects of this. Basic to intermediate knowledge in TCP/IP networking, Wi-Fi, and server-client relationships Fluency in English, both written and oral communication.  Shows aptitude, initiative and follow through, and has strong project management skills.  Typically requires a bachelor’s degree and solid hands-on related experience at the level of senior technician or engineer. Suitable experience and relevant certification credentials may be accepted as an alternative to related degree.

Preferred Qualifications:

Computer related qualifications and certifications will be viewed favourably, especially in SCCM and related disciplines Proficiency in other European languages is desirable but not essential.

A more detailed Job description can be provided if required.

Travel Required:

0 – 10%

Dexcom offers / Why Dexcom  

A front row seat to life changing CGM technology. .

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access tocareer development through in-house learning programs and/or qualified tuition reimbursement.

Anexciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.