Account Executive

2 months ago

Bracknell, United Kingdom Inspired Thinking Group (ITG) Full time

As an Account Executive, you will be responsible for all aspects of the production process - from management, creative and design development, and delivery of the customers in store print executions. Your focus will be on shippers, tastings and experiential led briefs that come in via the Customer Front Door.  This is a varied role and one that will be supported and guided by the SAM and the Account Director.  

 

Key Responsibilities:

 

  • You'll carry responsibility for customer service delivery, as well as operational excellence, whilst supporting the SAM to communicate, track and achieve all financial targets, adhere to commercial standards, and optimise commercial benefits for our client.
  • Responsible for project managing point-of-sale communications to ensure they deliver the Waitrose business plan, reinforce the brand values and provide relevant and engaging content for the target customer.
  • To support the SAM with the delivery of POS work into the artwork team ensuring delivery of projects are on time and to budget.
  • You’ll explore print suppliers via the RFQ process to ensure we’re getting the most competitive rates for our clients. A focus on POS volume reduction and cost savings to meet our cost saving objectives will be key.
  • On top of that, you’ll provide administrative excellence in all invoicing, work-in-progress updates, briefing and supplier management.
  • You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client.

Requirements

  • First and foremost, you should be customer centric. Our people go above and beyond to delivery exceptional customer service, every time.
  • Maintaining this excellent customer service through outstanding account management – solving issues as and when they arise and making sure that delivery is right every time, on time.
  • Develop a partnership approach to working with the client; you must be able to manage their expectations for project delivery - don’t be afraid to challenge constructively
  • Build positive and professional working relationships with your colleagues, internal customers and suppliers to enable smooth transition of all processes.
  • This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes natural to you
  • Influencing smarter ways of working, and driving time and cost savings where possible, and taking pride and ownership in reporting these back to your line manager and the Client Director.

Benefits

Work’s a treat

On top of a competitive salary, you can expect a whole load of perks:

  • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options – spend up to 40% of your working week from home.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process
  • Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.


We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.


What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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