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Modern Workplace Engineer

3 months ago

London, United Kingdom Thredd Full time
At Thredd,we are seeking a skilled Modern Workplace Engineer to manage, maintain, and enhance our desktop infrastructure. In this role, you will utilize your extensive experience in desktop engineering to optimize our workspace, ensuring efficient and seamless workflows for our employees. Key Responsibilities: Manage, administer, and provide operational support for the M365 estate.Foster a strong M365 engineering culture by developing best practices.Support M365 Collaboration Services and other Group Technology & Infosec teams.Ensure accurate and meaningful information recording in the service management system.Produce high-standard documentation and reports to support all aspects of the service lifecycle.Follow the Microsoft M365 roadmap and advise on upcoming changes and developments.Research technology trends, emerging best practices, and roadmaps, providing inputs to IT strategy and future designs.Proactively identify and contribute to risk & audit management. Technical Skills Needed: Microsoft 365 Administrator Associate certifications (e.g., Modern Desktop, Messaging, Teams, Identity & Access Security).Experience in formal change processes and documenting change.Knowledge of VPN networks such as Palo Alto - Prisma cloud.Knowledge of Sophos Central Endpoint Management.Experience supporting Identity Access Management, ideally PingID or MFA.Understanding of IT security principles and best practices.Experience with administration of Atlassian products, Jira and Confluence Cloud. Soft Skills Needed: Strong problem-solving abilities with attention to detail.Excellent interpersonal and communication skills.Proficiency in the administration and use of Slack.A collaborative and knowledge-sharing attitude. Experience Needed: Proven experience as a Workplace Engineer, IT Support Technician, or completion of a relevant apprenticeship or similar role.Experience with administration of iOS MDM solutions.Experience working within an RBAC security model and contributing to its maintenance. Qualifications Needed: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate.