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Head of Service

3 months ago

Dudley, United Kingdom ABL Health Ltd Full time

Job summary

You will lead Your Health Dudley, the Integrated Health Improvement Service , commissioned by Dudley Council, day-to-day operations to provide an outstanding service to people wanting to access the service. The service will be easily accessible and provide high-quality, evidence-based support, information and advice to individuals, communities and broader system partners. Engagement with the local community leaders, health professionals, and key system stakeholders will form a significant part of the role, enabling the health inequality messages to be heard and allowing priority groups to benefit from the community and system-level service.

Main duties of the job

You will lead Your Health Dudley, the Integrated Health ImprovementService , commissioned by Dudley Council, day-to-day operations to providean outstanding service to people wanting to access the service. The servicewill be easily accessible and provide high-quality, evidence-based support,information and advice to individuals, communities and broader system partners.Engagement with the local community leaders, health professionals, and key systemstakeholders will form a significant part of the role, enabling the healthinequality messages to be heard and allowing priority groups to benefit fromthe community and system-level service.

The successful candidate will work alongside the Obesity ProfessionalLead, Weight Management and Well-Being Services Quality and Improvement Lead, ProfessionalLead for Smoking Cessation, and Professional Lead for Mental Health and isdirectly line-managed by the Divisional Operations Lead.

About us

ABL Health delivers the Integrated Health Improvement Service, Your Health Dudley, commissioned by the Dudley Council Public Health Team. This transformative service will play a central role in improving the health and well-being of residents of Dudley. The service will provide integrated behaviour support to help people move more, drink less alcohol, stop smoking and lose weight. The service will also offer wellness coaching for families, deliver community health checks, offer advice and guidance, and proactively signpost to relevant organisations. All of this is embedded in sustainable behaviour change and positive well-being.

Job description

Job responsibilities

You will lead Your Health Dudley, the Integrated Health ImprovementService , commissioned by Dudley Council, day-to-day operations to providean outstanding service to people wanting to access the service. The servicewill be easily accessible and provide high-quality, evidence-based support,information and advice to individuals, communities and broader system partners.Engagement with the local community leaders, health professionals, and key systemstakeholders will form a significant part of the role, enabling the healthinequality messages to be heard and allowing priority groups to benefit fromthe community and system-level service.

The successful candidate will work alongside the Obesity ProfessionalLead, Weight Management and Well-Being Services Quality and Improvement Lead, ProfessionalLead for Smoking Cessation, and Professional Lead for Mental Health and isdirectly line-managed by the Divisional Operations Lead.

You will be a motivated, passionate, organised, and proactive leaderwith significant experience in public health, and managing delivery teams. ABLtakes a strength-focused, asset-based approach to community delivery, lookingto innovate, partner, and enhance local delivery. The role will require dynamicleadership which embraces the vision and values we wish to establish for eachService around system partnership working, community engagement, behaviourchange, and reducing health inequalities.

This is a demanding job, but you will receive help from ABLs highlyexperienced, friendly, multi-disciplinary team of Health and Social CareProfessionals, Business Intelligence, Service Development, Governance, Finance,Communication and Marketing, Business Development, and existing experienceddelivery teams will be available to support you to drive the Service forward.

Your key responsibilities will be:

You will lead the day-to-day operations, ensuring theservice meets its expected KPIs. You will lead the various teams and nurtureand upskill each individual while setting service direction through servicedevelopment plans. You must embed robust governance, health and safety, andadministration procedures while ensuring the service uses its resourceseffectively to fulfil its contractual obligations. This will require workingclosely with the Regional Manager and managing the contract with commissioners.You will ensure the service remains people-powered, keeping the service uservoice at the heart of everything we do.

As Head of Service, your key responsibilities include:

Senior andoperational leadership of Your Health Dudley(Integrated Health Improvement Service).

Manage the staff and subcontractors.

Driving the vision of theservice with staff, partners, stakeholders, and commissioners.

Working closely with the Weight Management Quality and Improvementlead and the Professional Lead for Smoking Cessation to drive theoutcomes-based service delivery model and achieve specific KPIs regardingweight management, alcohol and smoking.

Leading and ensuring active stakeholder engagement todevelop an awareness of the service, ensuring that partners develop effectivereferral pathways into the service and effective referral pathways out of ourservice to sustain behaviour change and meet other needs.

Analyse Internal, local, and national data to impact anddirect service outcomes and develop service plans.

Foster andencourage innovation with the staff team and partners to ensure the serviceengages with priority groups, health inclusion groups and prioritywards/areas.

Performance management of theservice, ensuring the safe and effective delivery of all services in line with ABLsintegrated governance framework.

Developing service reports of excellent quality, includingcontract management, performance reports, social values, case studies andservice user and partner feedback.

Representing the organisation and service at local and regional stakeholders,networking and ICS events.

Driving service innovation utilising ABLs s continuousimprovement system, which includes delivery staff in leading innovation andservice development supported by specialist leads.

Working with clinical, community, social care, educational, and VCSEpartners and statutory stakeholders to deliver safe, effective, person-centredcare pathways and, where possible, co-deliver / co-locate to maximiseintegration and prevent duplication.

Work with ABL engagement and communications teams to implement andcontinuously develop the communications and marketing strategy, servicepromotion and engagement strategy.

Building strategic relationships across the area, developingopportunities to expand ABLs work across the ICS footprint.

Skills and Competencies Required

An experiencedsenior leader with experience in delivering an excellentintegrated lifestyle and behaviour change service and understanding of thepublic health, health and care system.

Skilledin project management and accustomed to using tools andprocesses to identify project goals, set and manage the schedule, anticipate,and identify issues, remove obstacles, delineate responsibility, track taskcompletion, and communicate progress

Experiencein evolving and developing services within a complexhealth system.

A positive and proactive leader who can motivate, engageand support teams to achieve the highest standards and outcomes.

A strategic thinker, able to foresee and take actionto deal with problems and opportunities.

An adept communicator who adapts the message to fit theneeds of the audience

Results orientated , naturally seeking quantitativegoals and actively seeking to outperform them.

Person Specification

Qualifications

Essential

Degree (or equivalent experience) in the health-related field: Nutrition, Dietetics, Nursing, Public Health, Community Health, Health Improvement, Community Development.

Desirable

Masters Qualification or equivalent. Quality improvement certification or equivalent.

Experience

Essential

Delivery/management experience , weight management, smoking cessation, health checks or behaviour change. Experience in managing and inspiring large teams and partners Demonstrable experience in working with external boards, and steering groups to improve lifestyle/behaviour change outcomes for the population Experience in contract and performance management Demonstrable experience with service improvement measures Experience in using data (service data, population health data) to inform service development to improve outcomes. Experience in working with commissioners.

Skills and Knowledge

Essential

Understanding of Health Improvement, behaviour change and local, regional, and national policies. Excellent stakeholder engagement skills. Ability to influence others to increase motivation and performance. Excellent report-writing skills Excellent at analysing and presenting data Developing high-performing teams Ability to work under high pressure and in a fast-paced environment. Understanding of clinical and operational governance Problem-solving and solution-focused approach

Desirable

Knowledge of quality improvement models and approaches Knowledge of innovation tools and techniques Knowledge of safeguarding in a community health setting Strong IT skills, particularly with the use of Microsoft Office packages and databases

Job Specific Requirements

Essential

Work flexibly and adapt to suit service needs, including evening and weekend work. # Willingness to travel to all delivery locations in Dudley where required.