Customer Service Advisor

4 weeks ago


Plymouth, United Kingdom cmostores.com Full time
  • Full Time - 37.5 hours per week
  • Monday to Friday
  • Shift: 9.00am to 5.00pm
  • Contract Type: Permanent
  • Location: Plymouth, UK - Office based
  • Annual Salary: £23,580 basic plus monthly bonuses & Company Share scheme

Join one of the biggest and most respected national eCommerce successes in our industry. cmostores.com is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated, organised and experienced Customer Service Advisors to join our team based at our head office in Plymouth.

The Role

The position of the Customer Service Advisor involves handling routine and specialist after-sales enquiries in a friendly and supportive manner. Your Presence will be vital to our business as you provide support and assistance to our valued customers. Your main responsibility is to provide the highest level of customer service through various channels such as online chat, phone, or email.

This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals. In addition to communication with customers, you will also collaborate with suppliers and other departments to address customer concerns.

Requirements

What are we looking for?

We’re looking for someone who has experience in a similar office-based customer service role. As a successful candidate, you’ll be an excellent communicator with a friendly telephone manner and a high standard of written and spoken English.

We’re also seeking a team player with a positive attitude, who embraces challenges with a “can-do” mindset. Someone with the ability to multi-task effectively with great attention to detail and always willing to go the extra mile.

cmostores.com is an equal opportunities employer

Benefits

  • Cycle to Work Scheme
  • Optional Pension Scheme with Employer contributions.
  • On-site Parking
  • Employee Assistance Programme
  • Reward Gateway (discount scheme)
  • Cycle to work scheme
  • On-site parking
  • Company events
  • Competitive holiday allowance


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