Customer Service Advisor
3 months ago
**Role: Customer Service Advisor**
**Rate: £10.42 per hour (£11.49 after 12 weeks)**
**Hours - 4 rotating shifts**:
Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday
Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday
Week 3- 9:00-5:30 - Monday - Friday
Week 4 - 9:30-6:00 - Monday - Friday
**Start Date: ASAP**
First Choice are actively recruiting a number of **Customer Service Advisor** to join our reputable client. Role will require you to work from the office within the depot.
Training Hours:
Week 1 Monday to Friday - 8.00 - 16.30
Week 2 Monday to Friday - 8.30 - 17.00
Week 3 Monday to Friday - 9.00 - 17.30
Week 4 Monday to Friday - 9.30 - 18.00
After Training, you will be working a rotation of the below shifts:
8.00 - 16.30 - Monday, Tuesday, Friday, Saturday Sunday
8.30 - 17.00 - Monday, Wednesday Thursday, Friday, Saturday
9.00 - 17.30 - Monday to Friday
9.30 - 18.00 - Monday to Friday
**Key accountabilities**:
- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA’s
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multi-channel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer
**For the role you will be able to demonstrate**:
- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently
INDCOM
**Job Types**: Full-time, Temporary contract
**Salary**: £10.42 per hour
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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