Services & Experience Manager

4 weeks ago

London, United Kingdom Sephora Full time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity

 

As Sephora UK’s Services & Experience Manager, reporting to the Retail Director, you will take the lead on driving our services offering to customers across the UK, both in our retail stores, and the visibility of these services via our online platforms. You will launch our service strategy in the UK, aligning our brand partners and store teams towards delivering the best-in-class service levels to our customers. This role is an office-based role, but significant time will be spent in stores all across the UK. 

 

What You’ll Do

 

  • Drive Paid Service Offers in Stores: You will take the ownership of orchestrating the paid service strategy with our business partners, agreeing menus, rates, terms and ways of working in stores. You will also be leading the Sephora MU paid service strategy and growth with our Sephora stores.
  • Deliver Technical Training: You will lead the technical application of in store services, ensuring all necessary trainings are being provided to store and services teams, this would include in store visits, application observations and assessments, SA training, brand services guidelines and best practices, Beauty Hub audits and quality. You will work alongside the Training Manager who will coordinate these while you operate as the technical SME.
  • Beauty Hub Takeovers: You will liaise to ensure beauty tours, Masterclasses, PAs are scheduled and implanted in stores, targets are assigned and tracked, and performance is shared with brands.
  • Supplies Sourcing: You will manage the cost and ordering of store supplies, including services uniform, brushes, belts, make up removers, service marketing elements etc ensuring we’re ready for best-in-class services at all times.
  • Drive Store Experiences Insights: You will lead trainings to our retail teams on store google reviews, love meter and mystery shopper reviews. You will lead on the communications, training, follow up and reporting to ensure we have the insight, and make informed decisions from the customer feedback.
  • Unlock Omni: Alongside the team you will play a key role in implanting Omni initiatives in stores as and when they arise.
  • Ensure Adherence to SOPs: You will be responsible for maintaining and enforcing standard operating procedures (SOPs) across all retail locations specifically regarding Sephora’s services and experiences. This will involve regularly updating and communicating SOPs to store teams and ensuring consistent processes and exceptional customer experiences are achieved
  • Training & Culture: You will participate in delivering both instore and classroom based trainings for new joiners and existing teams, as well as building the Sephora addictive service culture in stores and in the office.

 

What You’ll Bring

 

  • Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent experience)
  • Substantial experience in beauty retail and services, with proven skills in makeup application and training.
  • Passionate about stores sales floor, services, beauty and pampering customers.
  • Experience working cross-functionally to deliver initiatives.
  • Excellent presentation and persuasion skills, with the ability to manage through tough conversations.
  • Excellent project management and coordination abilities.
  • Ability to work collaboratively and communicate effectively with cross-functional teams.
  • Familiarity with retail processes, standards, and best practices.
  • Proficiency in MS Office suite and other relevant software applications

 

While at Sephora, you’ll enjoy...

 

  • The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

 

 

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

  • Senior Customer Success Coach, Enterprise

    2 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • IT Internal Audit Manager

    4 weeks ago

    London, United Kingdom Experience Hire Full time

    IT Internal Audit Manager - Technology Risk Services IT Internal Audit Manager - Technology Risk Services Experience Hire London, United Kingdom IT Internal Audit Manager - Technology Risk Services Experience Hire London, United Kingdom Posted 1 day ago Permanent competitive More than you expected Grant Thornton UK LLP is part of a global network...

  • IT Internal Audit Manager

    17 hours ago

    London, United Kingdom Experience Hire Full time

    NEW GROUND WON’T BREAK ITSELF. Our Business Risk Services practice focuses on helping organisation manage risk, improve operational processes and realise strategic objectives. Our team brings together a range of skills and experience across sector specialisms. Grant Thornton's Technology Risk Services team (TRS) provides the advice necessary to help...

  • IT Internal Audit Manager

    1 week ago

    London, United Kingdom Experience Hire Full time

    NEW GROUND WON’T BREAK ITSELF. Our Business Risk Services practice focuses on helping organisation manage risk, improve operational processes and realise strategic objectives. Our team brings together a range of skills and experience across sector specialisms. Grant Thornton's Technology Risk Services team (TRS) provides the advice necessary to help...

  • Business Risk Services Assistant Manager

    1 week ago

    London, United Kingdom Experience Hire Full time

    NEW GROUND WON’T BREAK ITSELF. Our Business Risk Services practice focuses on helping organisation manage risk, improve operational processes and realise strategic objectives. Our team brings together a range of skills and experience across sector specialisms. Our Business Risk Services (BRS) team, provide clients with support on their internal audit...

  • Service Delivery Manager

    4 weeks ago

    London, United Kingdom MCG Construction Full time

    AV Service Delivery Manager - I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who...

  • Guest Service Agent

    4 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Switchboard / Guest Service Line Agent

    4 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    4 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    4 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Consultant, Customer Experience and Operations

    4 weeks ago

    London, United Kingdom Miro Group Full time

    Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their...

  • Services & Experience Manager

    4 weeks ago

    London, United Kingdom Sephora Full time

    Date: Apr 15, 2024 Location: London, GB At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...

  • Services & Experience Manager

    4 weeks ago

    London, United Kingdom SEPHORA Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Essentials Strategic Business Consultant, Essentials

    4 weeks ago

    London, United Kingdom Amazon UK Services Ltd. Full time

    BA/BSc degree or equivalent experience including relevant experience in sales or account management experience in E-Commerce, retail technology, SaaS, or software. - Strong analytical skills including Microsoft Excel. - Proven ability to successfully influence at all levels within an organization, particularly at the executive level. - Demonstrated success...

  • Client Partner

    3 weeks ago

    London, United Kingdom Massive Rocket Ltd Full time

    Location: RemoteReportingto: Client ServicesLeadWhoWe AreAre you adatadriven growth specialist looking for your next challenge Lookno further than Massive Rocket the UKbased Data and amp; CRMConsultancy thats taking the world bystorm!Withclients across Europe the US and Africa we help businessesunderstand their customers and drive predictable growth through...

  • VP of Marketing

    4 weeks ago

    London, United Kingdom TravelPerk Full time

    Role nbsp; We are looking for an experienced VP of Marketing who will bring a combination of ambitious and creative thinking as they join our Revenue Leadership Team Reporting directly to the Chief Revenue Officer the VP of Marketing will own all aspects of the Marketing function globally leading our brand strategy driving growth through strategic...

  • Audio Visual

    4 weeks ago

    London, United Kingdom Creative Personnel Full time

    Audio Visual (AV) Commissioning Engineer - I currently need a tried and tested av commissioning engineer to work for an engineering biased audio visual systems organisation. The role will see you working within a busy team delivering solutions to the corporate /commercial market place. The position would suit someone with at least 4years hands on...

  • IT Service Manager

    5 days ago

    London, United Kingdom Colt Technology Services Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers...

  • IT Service Manager

    2 weeks ago

    London, United Kingdom Colt Technology Services Full time

    Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and...

  • IT Service Manager

    2 weeks ago

    London, United Kingdom Colt Technology Services Full time

    Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation...