Bar Supervisor

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a Bar Supervisor to join our team

RESPONSIBLE FOR:         Bar Staff/Floor Staff

 REPORTS TO:                     Bar Manager / Assistant Bar Manager / Operations Manager

Job purpose: Supervise service and bar staff, as well as service guests within the bar to maximise guest satisfaction and beverage profitability.  All work is carried out in line with the Resort’s guidelines and the beverage sales and marketing plan.

About The Role

Main duties:

SUPERVISE SERVICE AND BAR STAFF AND SERVICE GUEST IN THE BAR TO MAXIMISE SATISFACTION AND PROFITABILITY

• Ensure that guests receive quality service by providing work direction for bar staff

• Supervises bar staff, verifying that their workstations are stocked neat and orderly

• Ensures that the bar is ready for guests by checking overall condition of bar regularly

• Ensures that bar premises is in neat and orderly condition at all times

• Provides guests with quality service by monitoring staff assignments and responsiveness

• Performs all service duties of the bar

• Coaches staff to achieve bar revenue goals

• Actively pushes high profit beverage items, and informs staff of such to increase sales

• Greets guests, and makes sure that they receive prompt, courteous and efficient service

• Seeks appropriate opportunities to communicate with guests to personalise the bar service

• Keeps bar premises, silver, glass, porcelain etc clean and in good working order

• Ensures readiness and compliance among all staff

• Utilises supervisory skills, effective communication, and motivation to maximise employee productivity and satisfaction

  LAW, REGULATIONS AND POLICIES

• Monitors and makes sure staff follows all applicable laws, especially in regards to food and safety regulations, and alcohol legislation

  HUMAN RESOURCES MANAGEMENT

• Checks that staff meet and exceed guest expectations by training and inspiring staff on the job to provide Customer Care Service.

• Identifies, and if asked by Bar Manager to carry out skills training to provide consistent, knowledge and reliable service

• Proactively coaches effective employee relations between kitchen production and restaurant service

• Look for ways to motivate and challenge employees

   HEALTH AND SAFETY

• Reports all potential and real hazards immediately

• Fully understands the hotel’s fire, emergency and bomb procedures

• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees

• Coaches employees to work in a safe manner that does not harm or injure self or others

• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.

• Ensures that the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department

MISCELLANEOUS

• To work pro-actively to minimise complaints from guests

• Stays abreast of applicable liquor laws, hotel rules and restaurant limitations

• Checks that all food and beverage sales are registered and paid for appropriately

• Checks the restaurant reservations to be aware of VIP guest and uses name when appropriate

• Attends meetings and training required by the Bar Manager

•  Accepts flexible work schedule necessary for uninterrupted service to hotel guests

• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Bar Manager

• May be required to carry out additional duties not listed to suit the business demands

• Continuously seeks to endeavour and improve knowledge of the following:

-Hotel fire, bomb and emergency procedures

-Hotel health and safety policies and procedures

-Hotel facilities and nearby sights of interest and importance (hospitals, stations, tourist sights)

-Current alcohol and liquor licensing

-Accepted methods of payment by the hotel

Skills Needed

About The Company

A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.

Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.

• 118 guest rooms and luxury suites

• 2 Self Catering Houses - The Lodge and The Cottage

• 18 hole parkland golf course and driving range

• Elemis spa perfect for a relaxing spa break

• Two award-winning restaurants and bars

• Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails

• Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

Where modern luxury meets traditional Irish charm and hospitality.

Company Culture

Roe Park Resort & Spa: A Workplace Oasis

At Roe Park Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.

Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.

Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.

Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return.

Apply now if you would like a new opportunity and join our committed and talented team.

Desired Criteria

• Have a positive sales attitude
• Food Handlers Certificate
• First Aid Certificate
• Previous experience dealing with large functions eg weddings
• Knowledge of wines and spirits

Required Criteria

• Can take full responsibility for the bar in the absence of Bar Manager/Assistant Bar Manager
• Strong interpersonal communication skills with an outgoing personality
• Confident, patient, friendly, sociable and reliable
• Ability to work well under pressure within a team
• Has a positive approach to directions – giving and taking
• Has ability to prioritise, plan, organise and demonstrate attention to detail
• 2 year’s previous experience in either the hospitality industry or a bar/restaurant
• Previous Cash Handling and cash reconciliation experience
• Have excellent leadership abilities and can supervise a busy bar team
• Be able to supervise and train staff as required with the ability to motive the team
• Be able to work on own initiative in a fast-paced environment
• A result driven approach with the ability to meet/exceed deadlines
• Able and willing to work at short notice if required
• Smart and presentable appearance

Closing DateMonday 1st July, 2024