Night Porter
4 weeks ago
Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.
Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.
We have an exciting opportunity for a Hotel Night Porter to join our team
DEPARTMENT: General Hotel
REPORTS TO: C&E Operations Manager/ Night Manager
PRIMARY OBJECTIVE OF POSITION
To ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests’ specification.
About The Role
TASKS, DUTIES AND RESPONSIBILITIES
Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
Review daily events sheets and set up rooms according to the specific requirements.
Ensure good communication with all departments throughoutResortesort
Ensure all regular and VIP guests are known and cared for accordingly
Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
Be fully conversant with handling reservation enquiries. Be aware of all current offers.
Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
Check-in late arrivals and check-out early departures in line with resort procedures.
Ensure that wake-up calls are made promptly
Ensure you have a well-founded understanding of all Resort regulations
Runs a security check around the hotel regularly during the night
Ensure all access toResortesort is secured as required by hotel policy and procedures
Perform any related security duties as needed overnight
Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action
Assists in the set-up and breakdown of banquets, functions and conferences
Take room service orders, prepare the food and drinks and deliver to guests
Monitors Hotel Lobby area and ensures that guest requirements are being fulfilled
Maintains a clean and tidy lobby and performs other cleaning duties when required
Prepares night audit reports as requested
SECURITY, HEALTH & SAFETY
Maintains high confidentiality in regard to guest privacy
Reports any suspicious behaviour of guests and staff to Duty Manager/Night Manager
Notifies the Night Manager and Executive Housekeeper regarding any lost and found property
Ensures that all potential and natural hazards are reported immediately, following the correct audit trail.
Anticipates possible and probable hazards and conditions and notifies the Night Manager
Fully understand the hotel's fire, emergency and bomb procedures
Follows emergency procedures to provide for the security and safety of guests and employees
Works in a safe manner that does not harm or injure self or others
Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
Communicates effectively with guests, colleagues and supervisors
Handles difficult situations effectively
Attends meetings and training required by the Night Manager
Accepts flexible work schedule necessary for uninterrupted service to the hotel guests
Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to the Night Manager
Continuously seeks to endeavour professionalism in own job
Knows:
Hotel fire, bomb and emergency procedures
Hotel health and safety policies and procedures
Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
Hotel and corporate marketing and promotional programs
Corporate clients and clients generating high business volume
May be required to carry out additional duties not listed to suit the business demands
Skills Needed
About The Company
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
118 guest rooms and luxury suites
2 Self Catering Houses - The Lodge and The Cottage
18 hole parkland golf course and driving range
Elemis spa perfect for a relaxing spa break
Two award-winning restaurants and bars
Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Roe Park Resort & Spa: A Workplace Oasis
At Roe Park Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.
Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.
Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.
Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return.
Apply now if you would like a new opportunity and join our committed and talented team.
Desired Criteria
- Food & Beverage experience
- Have experience dealing with customers face-to-face
Required Criteria
- Efficient IT Skills Excellent customer care and communication skills
- Excellent organisational skills with an eye for detail Well motivated, conscientious and able to work on own initiative
- Ability to undertake routine security and maintenance checks
- Be able to work night shift from 10.30pm – 7am for 5 nights per week
- Hands on approach to all areas within the hotel 3 GCSE or equivalent grade A-C (which must include English Language & Maths)
- Efficient IT Skills Must have 1 year’s previous experience in a similar position
Closing DateFriday 28th June, 2024
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