Associate Solutions Engineer

2 weeks ago

Dundee, United Kingdom N-able Full time

Associate Solutions Engineer

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JOB_DESCRIPTION.SHARE.HTML Dundee, United Kingdom Sales 19147

Job Description

Why N-able

IT doesn’t get better than this N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

We are looking to hire an Associate Solutions Engineer for our Dundee office who can provide customers and sales staff with technical product advice during pre-sales discussions. You will perform detailed, online technical deep-dive demonstrations, promoting product features, answering audience questions, and clearly ascertaining the prospect’s needs and requirements.

You will assist in developing business value propositions around N-able's products and solutions and contributes to accelerating their usage and consumption.


What You'll Do

Perform basic installation and configuration of network management products, system and application monitoring products, and security-related products Assist sales reps in offering guidance on product identification Provide prospects with basic troubleshooting and other online remote assistance during the product evaluation cycle Perform basic troubleshooting techniques on all N-able products Identify product-specific areas for improvement to enhance the evaluation experience and conduct online technical demonstrations remotely Escalate product issues, customer feedback, and feature/functionality requests Utilize online tool to provide pre-sales technical support during the sales process
What You'll Bring

Basic knowledge of network or application monitoring solutions Ability to demonstrate problem-solving and troubleshooting techniques Ability to prioritize tasks based on business needs A good mix of technical ability and customer interaction skills are preferred Ability to keep pace in a dynamic, fast-paced work environment Strong client management skills Solid oral, written, and interpersonal communication skills; basic presentation skills Ability to absorb and retain technical knowledge quickly Ideally some experience as a field/networking technician or system administrator in a customer-facing role; prior experience working for or with an MSP desired
Purple Perks

Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid VoluNteer Days per year Employee Stock Purchase Program  FuN-raising opportunities as part of our giving program  N-ablite Learning – custom learning experience as part of our investment in you  The Way We Work – our hybrid working model based on trust and flexibility 

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