Team Manager

5 days ago

Cramlington, United Kingdom Northumbrian Water Full time

About the role

Join our innovative team and lead the way in the future of metering We are committed to delivering outstanding customer service and creating positive experiences for our customers and employees. If you are passionate about making a difference and inspiring excellence, we want you on our team.

Lead and inspire a team of Meter Readers and Customer Technicians to deliver exceptional field-based services, including meter readings, smart meter installations, customer engagement, and water usage advice whilst fostering a motivated and high-performing team environment, driving continuous improvement and excellence.

You will ensure every customer interaction is a 5-star experience, resolving issues efficiently and exceeding customer expectations, and building positive relationships with peers, managers, and stakeholders across the business to ensure unified and efficient operations.

You will act as a referral point for your team, providing practical guidance and assistance as needed and ensure your team’s flexible approach to service delivery, meeting customer needs and scheduling requirements.

About you

We are seeking a dynamic and passionate Field Team Manager to oversee our high-performing Meter Field Services team. In this frontline leadership role, you will have excellent leadership and motivational skills able to drive performance improvements, foster positive relationships, and ensure exceptional customer and employee experiences.

You will possess exceptional customer service and communication abilities with a high level of emotional intelligence and business acumen, able to build trust and respect within a team and with stakeholders.

You will be a problem-solver with a proactive approach to challenges and an ability to embrace change and drive this forward within your team with a passion for what you are doing. 

Proven experience in a leadership role, preferably within field services or a customer service environment would be advantageous.

You’ll have a full UK driving licence and be willing to undertake a DBS check prior to employment. 

What we will give you

At Northumbrian Water we want you to be the best you can be, and we also want you to feel it’s a great place to work. Frequently people spend their career with us, some because they’ve found their niche, others because of the opportunities to progress through the organisation.

We’re the great company we are because of our people and as our way of saying thanks, we offer a wide range of benefits and discounts to take advantage of including; buying and selling holidays, discounts and cashback offers, free fishing, workplace ISA and cycle2work

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. 

We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.

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