Band 3 Charity Assistant

3 weeks ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

Job summary

We are looking for an enthusiastic, reliable and approachable individual to take on the challenge of being the newest member of Birmingham Community Healthcare Charity Team. The new Charity Assistant will work across all areas of the charity gaining a range of experience, working with all charity team members as well as working closely with staff, patients and their families. Initially due to project funding the role will also have a key focus on staff wellbeing including our Arts in Health programme as well as our Early Intervention community work. This is the perfect opportunity for someone looking to work within the NHS charity environment to gain experience within a supportive team structure.

Main duties of the job

To deliver an excellent level of support for new and existing supporters, internal and external alongside the BCHC Charity Team o support the organisation and delivery of Charity activities including but not limited to fundraising, arts activities and grant giving and act as a representative on behalf of the Charity o promote fundraising activities and contribute to the continuing development of activities, systems and processes relating to all aspects of fundraising o carry out all administration duties quickly and to a high standard, in order to ensure an efficient day to day running of the Charity as directed by the Charity Team o maintain and develop own performance and contribute to the performance of the Charity to meet or exceed agreed targets, service levels and strategies/ policies elivering excellent level of supporter care to ensure that fundraising activities are fully supported and encouraged Effectively supporting all other members of the Charity and responsible for the day to day support and management of volunteers and students Knowing when and how to escalate issues to senior staff as required Planning and prioritising of workloads, meeting required deadlines

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

IMPORTANT

Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process lease ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address Job description

Job responsibilities

To support with the organisation and delivery of BCHC Charity organised fundraising events To attend BCHC charity fundraising events across the region when appropriate Co-ordinate and support arts activities across the Trust to enhance patient experience and staff wellbeing To respond to all inbound enquiries in a prompt, efficient and helpful manner and within agreed timescales To effectively use Microsoft Office, appropriate databases, the internet and other research sources to a high standard to ensure administrative duties are conducted promptly To respond to all outbound administrative activities in a prompt, efficient and helpful manner and within agreed timescales To collate information and data as required by the Charity Manager and Charitable Funds Committee including but not exclusively gift aid and donor customer relationship management database Collate information required for Trust and Foundation applications and support the application proces Support Charity funded projects and associated senior staff in line with Charity activitie Conduct data input and amendments of donor details quickly and accurately in accordance with Data Management Policy Ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures Build relationships with stakeholders to support the growth of the Charity including local businesses, schools, universities and community groups Actively engage in NHS Charities Together networking sessions, members area and development opportunities Have regular contact with individuals who have difficult family circumstances and/ or are grieving following a bereavement/ loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as via other communication methods, telephone, emails and letter Direct contact with patients and carers with a range of disabilities and/ or ill health, supporting individuals to engage in activities and relevant communications within the scope of the Charit Co-ordinate, motivate and support fundraising group Speak to and present to external individuals, local voluntary and community groups to promote the Charity To think creatively and innovatively to support the development ofthe Charity Undertake general office duties associated with the Charity, including but not restricted to filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail Prepare suitable materials for a fundraising project and corresponding effectively with stakeholders through a range of communication methods Maintain confidentiality and discretion at all times Attend all statutory and mandatory training required for the role as defined by the Trust and to participate fully in any departmental training as and when required To participate fully in the Trust PDR and other HR processes Person Specification

Qualifications

Essential

Minimum of 5 GCSEs, Grades C and above, including Maths and English (or equivalent)

Desirable

Charity/ marketing qualification or equivalent

Experience

Essential

Relevant advanced office/ admin experience Relevant experience engaging with staff and the public in a busy environment with high volume of communications Be able to use the internet, appropriate databases and other research sources to find appropriate market intelligence and partner information Experience of relationship building Advanced working knowledge of Microsoft Office Demonstrate a high level of accuracy

Desirable

Experience organising and delivering fundraising activities

Skills

Essential

Excellent organisational/ prioritisation skills and the ability to meet deadlines, often working with sensitive or contentious information within varying environments Advanced user of MS Word, Excel, Access, PowerPoint and Administration Systems Ability to demonstrate excellent customer service skills and respond sensitively to supporters Ability to think creatively and prioritise in a busy ever changing environment

Desirable

A good working knowledge of fundraising codes of practice Understanding of the goals and values of the Division and the Trust

Personal Qualities

Essential

Self-motivated Positive, energetic, enthusiastic in outlook and able to set a good example Ability to manage under pressure; work to tight deadlines, evidencing excellent time management Able to work independently or as part of a team Be able to empathise with people's stated needs and emotional drivers Flexible disposition; able to work across Trust sites and surrounding community Able to work evenings and weekends, as required Honest with a high degree of personal integrity

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